What are the responsibilities and job description for the Service Administrative & Rental Coordinator position at Glendale Chrysler Jeep Dodge Ram (St. Louis)?
Service Administrator & Rental Coordinator
Join Team Glendale at Glendale Chrysler Jeep Dodge Ram
Glendale Chrysler Jeep Dodge Ram is looking for a motivated, customer-focused individual to join our Service Administrative Team in a hybrid role that combines Service Cashier, Customer Support, and Rental Fleet Coordination responsibilities.
The ideal candidate will have a positive attitude, strong organizational skills, excellent customer service abilities, and enjoy working in a fast-paced team environment. This role is perfect for someone who enjoys variety throughout the day and takes pride in helping customers while supporting dealership operations.
This is a full-time position (40 hours per week) with a rotating 4-day, 10-hour schedule. Hours are 7:00 AM – 6:00 PM with a one-hour lunch break. Some Saturdays are required.
Team Glendale Culture
At Glendale, we pride ourselves on creating an atmosphere where employees are more like family members than coworkers. We strongly encourage a positive culture and are passionate about building a successful team we proudly call Team Glendale.
Our owner is incredibly hands-on and continually reminds employees that they are the secret ingredient to Glendale’s success.
Glendale focuses on employee growth and success by providing training programs, advancement opportunities, and a supportive environment where employees are challenged, mentored, and empowered to grow their careers.
Employee Benefits
- Excellent Benefits Package
- Health, Dental & Vision Insurance
- Competitive Pay
- Paid Training
- Paid Holidays
- Paid Vacation, Sick Days & Personal Days
- Employee Vehicle Purchase Plans
- Discounted Rates on Parts & Labor
- Discounts on New & Used Vehicles
- Positive Work Environment
- Strong Team Atmosphere
- Long-Term Job Security
- Opportunity for Advancement
Duties & Responsibilities
Service Administration & Customer Support
- Calculate customer bills using the dealership computer system
- Receive and process cash, check, and credit card payments accurately
- Answer and transfer phone calls professionally
- Schedule service appointments accurately
- Respond promptly to customer emails, texts, and online chats
- Ensure repair orders are properly signed and closed out
- Balance daily cash, check, and credit card deposits
- Scan and electronically file documents daily
- Perform receptionist duties as needed
- Communicate with service advisors and department managers regarding customer needs
- Maintain knowledge of dealership products, services, and pricing updates
Rental Fleet Coordination
- Assist customers with rental vehicle reservations and agreements
- Verify insurance coverage and rental authorizations with insurance companies
- Obtain required documentation including driver’s license, proof of insurance, and signatures
- Conduct vehicle check-in/check-out inspections for damage, fuel level, and mileage
- Ensure rental agreements are closed promptly upon vehicle return
- Educating customers on rental policies and responsibilities
- Track rental fleet activity, revenue, and days rented
- Coordinate with service advisors regarding customers currently using rental vehicles
- Help maintain rental fleet readiness by assisting with vehicle organization, cleanliness, and turnaround
General Responsibilities
- Maintain a professional, organized, and customer-friendly work environment
- Protect customer information and maintain confidentiality
- Follow all company safety policies and procedures
- Perform additional duties as assigned by management
Qualifications
- Excellent customer service and communication skills
- Positive attitude and ability to work well with others
- Strong organizational and multitasking abilities
- Basic computer and office equipment skills
- Ability to maintain professionalism in a fast-paced environment
- Previous customer service experience preferred
- Ability to work some Saturdays
- Valid driver’s license required
- Ability to operate a manual transmission preferred
- Must be able to pass pre-employment background check and drug screening upon conditional offer
If you are currently working at a dealership, please apply with confidence. Your current employer will not be notified.