What are the responsibilities and job description for the Dispatch Manager - South Bend, IN position at Glen-Gery?
ABOUT BRICKWORKS SUPPLY
Brickworks Supply Center is a leading distributor of premium masonry and hardscape building materials, serving architects, builders, contractors, and homeowners across the Eastern and Midwestern United States. Headquartered in Palos Hills, Illinois, Brickworks Supply Center operates 27 company-owned store and showroom locations across nine states and Washington, D.C., that provide customers with access to a broad portfolio of high-quality products, expert guidance, and dependable service for projects of every scale.
As part of Brickworks North America, Brickworks Supply Center offers an extensive selection of clay brick, stone, pavers, outdoor living products, fireplaces, building materials, and masonry accessories sourced from Glen-Gery and other leading industry manufacturers. Through knowledgeable teams, well-stocked locations, and dedicated customer support, Brickworks Supply Center helps bring residential and commercial building visions to life—from concept and design through construction and completion.
Summary:
The primary purpose of the Dispatch Manager is to make sure that all deliveries are scheduled in a timely manner and book incoming direct trucks to be unloaded at jobsites. The Dispatch Manager will oversee minor truck and equipment maintenance and will enter delivery tickets into the computer to allow Salespersons and Customer Service Representatives to maintain an accurate timetable for their customers.
Duties and Responsibilities:
- Scheduling and routing of all deliveries to the yard and jobsites.
- Enter tickets and support the sales and CSR departments.
- Maintain maintenance and records on all company trucks and equipment.
- Other duties, as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to meet deadlines.
- Strong organizational skills.
- Knowledge of various materials used on the job.
- Excellent written and verbal communication.
- Ability to manage relationships both internally and externally.
- Strong problem-solving skills.
- Attention to detail.
- Excellent customer service.
- Knowledge of local geography.
- Ability to work a flexible work schedule to meet the demands of a 40-hour minimal work week.
- Adherence to safety in the workplace, rules and OSHA standards and regulations.
- Ability to recognize unsafe conditions in the workplace and willingness to report to the appropriate department(s)
- Knowledge of DOT regulations to maintain complains with DOT and our company policies.
Education/Experience:
- A minimum of 2 years of dispatch experience.
- Supervisory and/or management experience preferred
- High school diploma or equivalent.
- Experience with truck and equipment maintenance.
Computer Skills:
- Data entry.
- Proficiency in Microsoft Excel and Word.
- Proficiency with word processing and spreadsheet software, internet software and e-mail.
- Ability to learn billing software systems and access online support/tools.
Equal Opportunity Employer