What are the responsibilities and job description for the Logistics Coordinator - Medical/Dental Division position at Glen Ellyn Storage Corporation?
Job Overview
We are seeking a dynamic and detail-oriented Logistics Coordinator to join our Medical and Dental Division. Glen Ellyn Storage Corporation takes great pride in being a trusted partner to its valued customers, accounts and consumers by providing quality service throughout the life cycle of an order. The Logistics Coordinator - Medical/Dental Division plays a crucial role in this as the main point of contact for all parties involved, ensuring professional and effective communication. The most successful coordinators are self-motivated and analytical problem solvers who thrive in a fast-paced work environment.
Key Responsibilities
- Answer and field incoming phone calls and emails.
- Schedule delivery, pickup and service appointments within the parameters of the various Account's requirements, based on availability directed by the operations department.
- Communicate with Accounts, delivery teams and customers along with other departments within the organization.
- Make calls, receive/respond to emails and update order information in necessary computer system(s).
- Filing and other administrative responsibilities, as necessary.
- Represent the Company and its commitment to excellence from the front lines.
Job Specifics
- Communicate with medical and dental accounts regarding scheduling, product receipt and delivery specifications.
- Schedule deliveries with medical offices/customers based on account directive and operational availability.
- Troubleshoot issues that arise before, during or after a delivery, effectively communicating with the customer, account, delivery team, operations department and/or warehousing staff.
- Communicate with warehousing staff regarding any will-call pickups or day-before cancellations.
- Must be available to make & receive calls from 8:00am (CST) to 5:00pm (CST). Internal department scheduling such as lunch hours and planned time off are arranged within the customer service group to ensure proper phone coverage at all times.
- Assist Customer Experience Team, as needed.
Additional Notes/Requirements:
-Must pass a background check and remain compliant based on Company guidelines.
-Possess exceptional communication and customer service skills.
-Demonstrate strong time management & multitasking abilities and attention to detail.
-Be proficient with computers.
-Work well independently and with a team.
-Confidently solve problems and respond to customers accordingly while remaining empathetic/customer centric.
-Comply with all established Company policies and procedures.
Join us as a Logistics Coordinator where your expertise will drive operational excellence in our Medical/Dental Division! We value proactive problem-solving skills combined with a passion for improving supply chain processes that directly impact customer relations. This role offers a rewarding career path for professionals eager to make a difference in healthcare logistics while advancing their skills in supply chain management!
Pay: $19.00 - $22.00 per hour
Expected hours: 40.0 per week
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $22