Wholesale Operations Manager

GLD, a global brand founded in 2015, is dedicated to designing high-quality jewelry that encourages self-expression and celebrates individuality. Based in Miami, Florida, GLD has grown rapidly, serving millions of customers worldwide and collaborating with renowned athletes, entertainers, and organizations like the NBA and NFL. The company prides itself on a culture of innovation, teamwork, and accountability, fostering a high-performance environment where creativity and excellence thrive. Recognized as a Top Workplace, GLD values its employees and provides mentorship, growth opportunities, and a platform to achieve meaningful career success.

After building a powerhouse direct-to-consumer (DTC) business and cultivating a large, engaged fan community, GLD is rapidly expanding its wholesale and retail distribution channel. Our partners include Lids, Dick’s Sporting Goods, Mitchell & Ness, and premier in-venue team stores across major professional sports franchises.

We’re hiring a Wholesale Operations Manager to support and scale this high-growth channel. This role is critical to ensuring end-to-end wholesale operations, including order management, retailer compliance, inventory coordination, and fulfillment accuracy, especially during high-volume and peak season periods.

The Wholesale Operations Manager will act as the operational hub between sales, logistics, supply chain, and external retail partners, translating retailer requirements into clear, repeatable processes that ensure on-time, error-free delivery.

What You'll Own

Wholesale Fulfillment & Onsite Execution

• Own end-to-end wholesale order execution from PO receipt through delivery confirmation.
• Be onsite and hands-on during shipment cycles—verifying labeling, packaging, counts, and outbound execution.
• Prioritize daily outbound workloads to consistently meet OTIF goals.
• Translate retailer routing guides into clear, step-by-step pick/pack/label instructions for warehouse teams.
• Work with IT/Dev team to ensure labeling is compliant with retailer guidelines.
• Partner with warehouse teams to uphold compliance standards for labeling, packaging, and documentation standards to prevent chargebacks.
• Manage EDI transactions (POs, ACKs, ASNs, invoices) accurately and on time.
• Track shipment status daily and communicate updates to Sales, Planning and Finance.
• Coordinate outbound display, fixture, and launch shipments to ensure Miami-based fulfillment supports national retail rollouts.

Systems, Data & Reporting

• Maintain alignment across NetSuite, EDI (Orderful or similar), WMS, and retailer portals.
• Monitor vendor compliance portals for routing updates, label pulls, and appointment requests.
• Deliver clear daily and weekly reporting on open orders, fulfillment status, compliance risk, and KPIs.
• Own data integrity across all wholesale workflows.
• Ensure wholesale partners receive accurate, up-to-date product images, copy, UPCs, and spec sheets through well-maintained asset libraries.

Vendor Compliance & Chargeback Prevention

• Treat chargeback prevention as a core KPI and proactively eliminate recurring issues.
• Own retailer routing guides and translate requirements into operational workflows.
•  Lead new vendor setup, including end-to-end compliance testing prior to first shipment.
• Build compliance scorecards and serve as the primary contact for compliance audits and dispute resolution.

Cross-Functional & Partner Collaboration

• Act as the day-to-day operational contact for wholesale partners and internal Miami-based teams.
• Proactively communicate shipment risks, delays, or readiness updates across Sales, Planning, Finance, and Warehouse teams.
• Build strong relationships with retailer logistics teams to streamline routing and avoid escalations.
• Oversee returns and damages processing with root-cause analysis tied to compliance metrics.
• Support wholesale launches by ensuring displays, assets, and operational requirements are delivered accurately and on time.

What You Bring

• 5–10 years of experience in wholesale, operations, logistics, or e-commerce fulfillment
• Comfortable working onsite and directly with warehouse teams
• Strong understanding of retailer compliance, routing guides, and EDI workflows
• Strong analytical skills with proficiency in Excel/Google Sheets and ability to build dashboards and operational tools.
• Ability to translate retailer manuals into clear, actionable directions for warehouse teams.
• Highly organized, detail-oriented, and calm under pressure
• Clear communicator who works well across diverse, fast-moving teams
• Experience in apparel, jewelry, or consumer goods preferred

Why GLD

• Play a key role in building and scaling the operational backbone of a high-growth wholesale business.
• Join a fast-moving, creative brand that collaborates with leading names in sport and culture.
• The opportunity to make a real impact from the ground up.
• Competitive compensation: $80,000 – $95,000/year, plus benefits with opportunity for performance bonuses