Corporate User Enablement Designer-Commercial Lending

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.**About The Role**

• Summary**The Corporate User Enablement Designer - Commercial Lending plays a pivotal role in empowering users across Commercial Lending platforms. This position is responsible for designing and delivering enablement programs that support system adoption, process alignment, and user success. This individual serves as a strategic liaison between business leads and technical teams, ensuring that commercial systems, such as nCino and LaserPro, are effectively utilized. This role also leads onboarding initiatives, manages enablement content, and provides Tier 1 support to commercial leads across each division in the Glacier Bancorp footprint.**This is a Corporate position which may be located at an available bank division location across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. The entry rate for this position is $114,301.58 /year (calculated for Kalispell, MT).****All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.****WA Applicants ONLY pay range:**** $124,500.33 to $186,750.50 per year.****Description****Commercial Systems Enablement Leadership**-
  
  

Design and deliver enablement programs for the Commercial Lending Process, including system workflows and process standards.-

Lead instructional sessions and demos for commercial users on new features and updates across platforms such as nCino, LaserPro, and other commercial systems.-

Develop and maintain enablement materials including recorded demos, job aids via ScreenSteps, and in-app guidance.Own the onboarding experience for new employees in Commercial Lending as it relates to the Universal Commercial Lending Process, ensuring comprehensive exposure to systems, processes, and compliance expectations.-

Coordinate acquisition enablement efforts to align new divisions with Commercial Lending standards and tools.**Enablement Content Management**-

Maintain and update user-facing documentation in ScreenSteps and other repositories to align with Commercial Lending systems or process changes.-

Collaborate with video editors and corporate training teams to produce and refine training assets**Tier 1 Support for Commercial Leads**-

Serve as the first point of contact for commercial leads, answering questions and resolving issues related to Commercial Lending workflows, system functionality, and enablement content.-

Facilitate office hours and peer support forums to promote knowledge sharing and issue resolution across the Commercial Leads group.-

Act as a bridge between the nCino Admin Team and Commercial Leads, translating business needs into system functionality and vice versa.-

Provide feedback to developers and system owners to improve usability and effectiveness-

Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date

**About You**

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**What We Offer**

• COMPENSATION & BENEFITS:** Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!***We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.********Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.********No Recruiters or unsolicited agency referrals please.***Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.