What are the responsibilities and job description for the Corporate Quality Assurance Specialist position at Glacier Bancorp?

Glacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices in Montana, Idaho, Colorado, Utah, Washington and Wyoming. GBCI offers an extensive benefits package that includes, but is not limited to, medical, dental, vision, life insurance; retirement plan including employer match and profit sharing; paid vacation, holiday and sick leave. Salary is negotiable depending upon relevant experience.

About The Role

Summary

As a member of the Glacier Solutions Development ("GSD") team, the Quality Assurance Specialist reports to the Quality Assurance Manager. The primary focus of this position is to test and perform quality assurance (QA) validation on business process solutions for assigned application(s) throughout the development lifecycle. This role will be responsible for testing supporting for workflow-driven system processes provided by the bank, such as Lending, Teller, New Accounts, Compliance, Fraud, and Core Banking interface solutions. This QA Specialist will keep all relevant technical documentation up to date as assigned. They will participate in testing for new systems, releases, new features, enhancements, and break/fix solutions. On project and strategic efforts, this position will work in cross-functional teams to provide QA and testing support of new or current production systems. This position will be expected to work in and follow industry standard waterfall and agile development/project delivery lifecycles. Keen attention to detail, passion for quality, accurate documentation, and embracing repeatable processes will be key to the success in this position. Adherence to structured software change and release management processes and procedures is required. This position will be considered a representative of the IT Department to all levels of bank groups and management, so professionalism and diplomacy to gain trust is critical to the success of the position.

This is a Corporate position which may be located in an available bank division across our nine-state footprint in AZ, CO, ID, MT, NV, TX, UT, WA, or WY. Click here to learn more about our bank divisions.

The entry rate for this position is $33.31 /hour (calculated for Kalispell, MT). All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to geographic location, years of experience, and educational background.

WA Applicants ONLY:

Spokane, WA range $37.21 to $55.81 an hour. Wenatchee, WA range $37.72 to $56.59 an hour

Duties and Responsibilities

* Executes on quality assurance testing scripts, test plans, and defect management for software products and releases that impact the organization's business services and operations as assigned.
* Creates, maintains, and provides all necessary documentation on testing validation, bugs and quality assurance reviews.
* Executes on effective and efficient testing scenarios and uses testing tools or works with third parties as needed.
* Upholds all Standard Operating Procedures as outlined in policy, procedures, and standards.
* Analyzes and occasionally collects the business and functional requirements from all levels of the organization, and then transferring that knowledge into accurate and inclusive testing cases.
* Provides judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization.
* Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.

About You

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Required/Preferred	Education Level	Description
Required	Bachelor's Degree	Information Systems, Information Technology or related field.

Experience

Required/Preferred	Experience Level	Description
Required	3 years	Minimum of 3 years professional work experience in technology or equivalent banking industry experience.
Required	3-5 years	3 to 5 years of hands-on quality assurance software testing experience or equivalent bank lending or operations experience.
Required	Knowledge Of	Microsoft Windows operating system experience and Office applications.
Required	Knowledge Of	Ability to coordinate with the groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided. Ability to execute on assigned testing scenarios. Conduct quality assurance reviews and coordinate user acceptance testing. Respond with rapid testing validation in situations of system failure resolution development.
Preferred	Knowledge Of	Testing or quality assurance experience with nCino, Temenos, LMS, Salesforce, or other banking specific software and prior banking experience. Manual and automated testing experience. Basic programming knowledge or understanding.

Would an equivalent combination of relevant education and work experience be considered?: Yes

License/Certification

Required/Preferred	License/Certification	Description

Required Skills and Abilities

* A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

* Demonstrate diplomacy, professionalism, and strong communication, written and inter-personal skills to ensure policies, procedures, and standards are being followed.

* Proven strong problem solving, analytical and technical skills to understand testing plans.

* Excellent relationship development skills, with the ability to balance work and interaction with bank and corporate stakeholders using a customer- oriented attitude.

* Ability to effectively prioritize and execute tasks in a high-pressure environment with minimal supervision.

* Experience working in a team-oriented, collaborative environment.

* Ability to serve as backup for other staff members in a mutually supportive teamwork environment.

* Ability to present ideas in user-friendly language.

* Highly self-motivated and directed.

* Can consistently represent the GBCI IT Department in a positive and professional light.

* Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization.

* Employee must be capable of regular, reliable, and timely attendance.

Additional Requirements

Travel

Occasional travel required: (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities.

Working Conditions

Environment: Indoors, a climate-controlled shared work area.

Noise Level: Moderate noise; not extreme or excessive; within reasonable limits.

Lifting: Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Vision

Close visual acuity to prepare and analyze data and figures, view a computer terminal, and read the computer screen, printed materials, and handwritten materials.

Physical Activities	Frequency
Balancing: Maintaining body equilibrium to prevent falling and walking, standing or crouching on narrow, slippery, or erratically moving surfaces.	Infrequent - rare.
Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms.	Infrequent - rare.
Crawling: Moving about on hands and knees or hands and feet.	Infrequent - rare.
Crouching: Bending the body downward and forward by bending leg and spine.	Infrequent - rare.
Feeling: Perceiving attributes of objects such as size and shape, temperature or texture by touching with skin, particularly that of the fingertips.	Infrequent - rare.
Fingering: Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand as in handling.	Daily.
Grasping: Applying pressure to an object with the fingers and palm.	Infrequent - rare.
Kneeling: Bending legs at knee to come to a rest on knee or knees.	Infrequent - rare.
Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position.	Infrequent - rare.
Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.	Infrequent - rare.
Pulling: Using upper extremities to exert force in order to draw, haul or tug objects in a sustained motion.	Infrequent - rare.
Repetitive Motion: Making substantial movements (motions) of the wrists, hands, and/or fingers.	Daily.
Stooping: Bending body downward and forward by bending spine at the waist.	Infrequent - rare.

What We Offer

COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!

We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

No Recruiters or unsolicited agency referrals please

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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