What are the responsibilities and job description for the Quality Assurance/Quality Control Specialist position at Balfour Beatty Communities?
Who We Are
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.
Our Benefits
The Quality Control and Development Specialist is responsible for ensuring that all service requests are completed either by staff or third-party contractor to the highest standard of workmanship. Also responsible for inspection of common areas daily for compliance with company standards.
What You'll Be Doing
Typical Work Conditions: Work is performed in a maintenance/office/residential home environment. Employee frequently interacts directly with other staff members, contractors as well as residents during the workday.
Who We're Looking For
At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.
Our Benefits
- Discretionary bonuses
- Medical and Dental Insurance 1st of the month following employment
- Health, Flexible Spending and Dependent Care Accounts
- Company paid life insurance
- 401K plan with employer matching
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- 2 Volunteer Days per year
- Company paid short-term and long- term disability, parental leave.
- And more!
The Quality Control and Development Specialist is responsible for ensuring that all service requests are completed either by staff or third-party contractor to the highest standard of workmanship. Also responsible for inspection of common areas daily for compliance with company standards.
What You'll Be Doing
- Complete Gas and Venting inspection for HVAC, Water heaters and gas appliances
- Responsible for assisting with inspecting craftsmanship for service request with contractors and staff.
- Responsible for ensuring that any workmanship that is not completed to standards is immediately corrected. Follow through until completed satisfactorily.
- Identify the cause of any substandard work of personnel and collaborate with management on a corrective action plan which may include additional training of personnel or disciplinary action as warranted.
- Identify the cause of any substandard work performed by contractor and collaborate with management on a corrective action plan which may include withholding of payments and/or contract termination.
- Authors and creates all corresponding documentation through the Yardi inspection app, tracking inspection results and reviews these with the Operations Director and Facility Manager on a Weekly basis.
- Retrieves and enters data into/from property management database system (Yardi) throughout the process and communicates findings to site management
Typical Work Conditions: Work is performed in a maintenance/office/residential home environment. Employee frequently interacts directly with other staff members, contractors as well as residents during the workday.
Who We're Looking For
- High school diploma or GED
- HVAC certification preferred
- Certificate for CO2 analyzer and Gas Detectors or ability to complete course within 90 days of employment.
- Mech IV Certification or ability to complete course within 90 days of employment.
- Combustible gas indicator Certification or ability to complete course within 90 days of employment.
- Minimum of 5 years HVAC experience
- Must possess basic skills with tools, proficient in repairing HVAC systems, appliances, kitchen operating systems, electrical wiring, and bathroom and plumbing systems.
- Solid Computer Skills, including proficiency in Word, Excel, and PowerPoint and adept at learning additional software
- Demonstrated strong customer service skills
- Demonstrated strong written and verbal communication skills.
- Required Mech IV, Combustible gas indicator, and CO2 analyzer and Gas Detectors certifications courses if don’t possess
- Possession of a valid state issued Driver’s License and safe driving record is required.
