Selling Supervisor - Aventura Mall

Position

ROLE OVERVIEW

The Selling Supervisor will be an ambassador of best practices and partner with management in mentoring and leading existing sales team to develop a well-rounded Givenchy selling ceremony and best in class service & selling environment. They will elevate the guest experience by consistently delivering unique, personalized, memorable moments, both in store, through Omni channel and outside events. Ensure continuous guest experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Givenchy client experience expectations are being delivered at all times. This position will partner with Style Advisor to help deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend with new and existing guest. Can be a point of reference to help generate creative solutions to guest needs. Assist the sales team to drive guest development activity to cultivate new and existing clients. Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.

Job responsibilities

KEY RESPONSIBILITIES

• Consistently achieve and exceed monthly/annual sales targets.
• Maintains personal accountability for individual performance objectives.
• Applies an omni-channel approach to recommend merchandise across all channels.
• Consistently stays up to date with current market trends and competitors.
• Maintain understanding of the brand’s product knowledge for all product categories to best service client preferences.
• Demonstrate and implement the Givenchy Selling philosophy and ceremony naturally and organically.
• Mentor and train new hires and encourage team collaboration with all staff.
• Embody the Givenchy brand in each and every customer interaction with passion, enthusiasm while embracing our unique Givenchy Selling ceremony.
• Use their own unique STYLE in making guest experiences extraordinary, delivering memorable moments.
• Deepen and develop relationship with clients to drive lifetime loyalty and spend to achieve and exceed monthly, quarterly, and annual sales plan.
• Cultivate new and existing guests with on-going communication: using personalized handwritten notes, phone calls, and emails.
• Capture customer data through “discovery” of each client
• Implement best practices by optimizing hospitality and store amenities to create unique and personalized experiences.
• Drive business by being a styling visionary of seasonal product and key business essentials.
• Take proactive actions on client feedback.
• Identify loyal clients’ passions and social involvement in their community in order to create CSR opportunities.
• Perform other duties as assigned: operations, visual merchandising, after care, inventory control.
• Adheres to all company policy and procedures.

Additional information

QUALIFICATIONS

• 3-5 years retail, hospitality, or Cross-industry experience
• Bachelor’s degree preferred.
• Excellent communication in verbal, written and listening.
• Excellent presentation skills
• Advanced knowledge of Microsoft office, Outlook and ZOOM tools/ video-telephony technology.
• Experience with diplomatically managing multiple commitments to clients, teams, and operations.
• Key Holder
• Multilingual is a plus.

Reports To: Boutique Director

OUR ENGAGEMENT / WHAT WE OFFER

We believe in our talents and are committed to supporting and developing them throughout their careers. When you join Givenchy, you become a part of a luxury house that is a member of the LVMH Group, which comprises 75 luxury houses and boasts a robust HR culture:

• We support your career development within the House and career growth within the LVMH Group.
• We ensure the enhancement of each individual's skills and facilitate regular professional development discussions.
• We provide health insurance, access to LVMH private sales, and other benefits.
• We offer two days of home-office per week.
• We develop Corporate Social Responsibility reinforce the positive environmental and social impact.

At our Maisons, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform crucial job functions.