Manager Retail Store - Upland

Position Summary

Responsible for the day-to day operation of a Girl Scouts Greater Los Angeles (GSGLA) regional retail store selling Girl Scout merchandise to Troop Leaders and parents, including sales productivity, inventory management and following merchandise presentation guidelines. Ensures store is inviting, clean and well stocked with product, and provides excellent customer service in accordance with GSGLA expectations.

Essential Duties & Responsibilities

• Provides pleasant and professional interaction with customers via phone, email, and in-person.
• Accountable for driving business into your store. Such as creating external emails regularly to our membership inviting them to shop in our stores.
• Promotes the Girl Scout Leadership experience and motivates girls and parents to expand their participation.

• Develops and maintains a working knowledge of merchandise as it relates to the Program levels and to answer volunteers’ questions.
• Based on Girl Scout level and experiences wanted, will advise, and educate our membership customers on the National Girl Scout Program and available relevant merchandise in-stores and online. Be able to build sales by suggestive selling items. 

• Pulls requested merchandise, processes, and completes small and large customer orders for in-store pick up or shipping.
• Receives payment in all forms, operates cash register and card machines, and makes change as appropriate; ensures bank deposits are made, and reports completed as scheduled.
• Performs supervisory duties including interviewing applicants for employment, providing training and guidance to develop store staff, scheduling staff to ensure coverage during all open business hours and for special events, works with staff to identify and resolve problems, reviews performance and recommends discipline as necessary.
• Updates salesclerk on business performance, new program, products, sale opportunities and seasonal GSGLA council own promotions and events.
• Responsible to maximize floor presentations with product reflecting Girl Scout seasonal activities. Utilizes product placement techniques to encourage additional sales.
• Ensures the store and stockroom is maintained in a clean, organized, and safe manner.
• Practice and maintain physical inventory control methods for all merchandise needed to support customer sales using GSGLA software systems.
• Accurate counting in and receiving in of merchandise shipments.
• Complete cycle counts as scheduled or requested; researches and resolves discrepancies; practices inventory transactions in accordance with procedures; including purchase order receipts, sales, returns and transfers.
• Plans for and participates in annual physical inventory counts, as needed.  
• Participates in periodic conference calls and meetings with Retail Team to discuss and develop pertinent retail information and sales strategies.
• Adhere to and supports Retail policies and procedures.
• May perform any or all the duties of a store salesclerk position.
• Other duties as assigned.

Benefits / Other

GSGLA and its employees support an inclusive environment and values the individual traits, skills and talents of all staff, volunteers, girls, prospects, and donors. Employees of GSGLA receive a competitive slate of benefits and paid time off, including the closure of its offices the second and fourth Monday of every month.  Full time staff are eligible to opt into plans that cover Medical, Dental, Vision, Life and even Pet Insurance, as well as a 403(b) plan.

Qualifications (Minimum Education and Experience)

• Outstanding customer service and organizational skills
• Highly personable with the ability to reflect empathy to customers
• Ability to multitask
• Strong communication skills
• Dependable and self-motivated
• Strong collaboration with Retail staff and customers
• Effective time management skills with an acute attention to detail
• Conflict resolution skills
• Point of Sale (POS) system experience
• Excellent computer skills (understanding of Microsoft Outlook, Excel, Word, PowerPoint, social media)
• Knowledge of Girl Scouting highly desirable
• Have basic supervisory skills sufficient to manage 1-2 part-time salesclerks and to coordinate high volume events and promotions
• GED or High School diploma required. Some college is preferred.

Physical Requirements

• The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The environment for this position is mostly clean and comfortable but may include some minor annoyances such as noise, odors, drafts, etc. while performing this work, the incumbent:
  • Will spend time sitting, utilizing the computer.
  • Will spend time standing/walking throughout the facilities.
  • Must travel via personal vehicle or public transport to various facilities throughout the region.
  • May lift to 15 lbs. periodically.  If more, the incumbent must request assistance. 
• The incumbent must be able to perform this job safely, without endangering the health or safety of him/herself or others. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary : $28 - $30