Community Growth & Support Manager

Description

Location: Field-based within assigned geography/ some Remote/ Founders Lodge (in office one day per week)

Reports to Directory of Community Engagement & Growth/ Director of Member Experience & Retention

Exempt

Full Time

Who We Are

Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space.

Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center.

About the Role

What You Will Do:

The Community Growth & Support Manager – Growth Focus serves as the frontline driver of membership growth and community presence within an assigned geographic territory. This role is responsible for recruiting new girls/members, launching new troops or groups, building local partnerships, and maintaining strong relationships with existing volunteers and troops to ensure continued engagement and success.

Why This Role Matters:

Community Growth & Support Managers are the face of the organization at the local level. Their work directly expands access, builds trust, and ensures more girls and families can participate and thrive through strong local programs and leadership.

How You Will Lead:

New Member & Girl Recruitment

Execute local recruitment strategies to attract new girls and families within the assigned territory.

Represent the organization at schools, community events, open houses, and recruitment activities.

Partner with marketing and growth teams to support regional and grassroots outreach efforts.

Troop / Group Launch & Expansion

Lead the formation and launch of new troops or groups, including identifying opportunities and matching leaders with participants.

Support new troop startups through onboarding, early-stage guidance, and coordination with internal teams.

Ensure new troops are set up for success with clear processes, resources, and connections.

Community Outreach & Local Partnerships

Build and maintain relationships with schools, community centers, nonprofits, faith-based organizations, and local businesses.

Identify partnership opportunities that increase visibility and access to potential members.

Serve as a trusted local representative and ambassador for the organization.

Active Field Presence

Maintain a visible and engaged presence within the assigned territory.

Attend community meetings, events, and gatherings to strengthen awareness and relationships.

Stay informed about local demographics, schools, and community trends that impact growth.

Volunteer & Troop Support

Provide ongoing support to existing volunteers and troops, ensuring they feel connected and supported.

Answer questions, troubleshoot challenges, and connect volunteers to appropriate resources.

Partner with retention and experience teams to identify risks, celebrate successes, and encourage continued involvement.

All employees of the Girl Scouts of Central Indiana are responsible not only for the position but also for the duties and responsibilities that all employees share.

How You Will Succeed:

Growth in new girl/member enrollment within the assigned geography

Successful launch and sustainability of new troops/groups

Strength of local partnerships and community presence

Volunteer and troop satisfaction and continued engagement

Core Competencies:

Relationship-driven and community-centered

Results-oriented with a growth mindset

Organized and self-motivated

Comfortable representing an organization publicly

Collaborative and service-oriented

Oral and Written Communication – (in person, verbal, written, and/or phone)- Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff.

Conflict Management– Anticipates, prevents, and resolves conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers); distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences; identifies the causes of problems; analyzes factors contributing to conflict; anticipates potential conflicts; facilitates conflict resolution.

Problem Solving- Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems.

Project Management – Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines and formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; has ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.

Judgment and Decision Making - Recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay.

Requirements

What We Are Looking For:

Required

Experience in community engagement, outreach, recruitment, or related field

Strong interpersonal and relationship-building skills

Comfort working independently in a field-based role

Ability to manage multiple priorities across a geographic territory

Valid driver’s license and ability to travel locally as needed

Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.

Ability to work flexible hours including evenings and weekends required.

Current valid drivers’ license, proof of vehicle insurance, and vehicle availability.

Ability to travel to sites within the Council’s jurisdiction.

Preferred

Experience in nonprofit, membership-based, or youth-serving organizations

Background working with volunteers

Knowledge of local community networks, schools, or family-serving systems

Physical Demands & Work Environment:

Ability to perform tasks that require walking, standing, bending, stooping, reaching and moderate lifting (typically up to 30 pounds).

Ability to sit at a workstation for up to 2 hours at a time.

Ability to sit and view a computer screen up to 2 hours at a time.

Ability to tolerate occasional exposure to seasonal weather conditions.