What are the responsibilities and job description for the Healthcare Customer Service Representative position at Gini Talent?
Healthcare Customer Service Representative – Houston, TX
Pay: $15/hour
Hours: Standard office hours (occasional shifts may apply)
About Gini Talent
Gini Talent is a globally recognized brand, ranked among the world’s top ten IT recruitment and staffing firms. With operations in 11 countries and a team of 3,000 professionals, we deliver innovative workforce solutions across 14 nations. Our expertise spans mass recruitment, staffing, Employer of Record (EOR), and Professional Employer Organization (PEO).
About the Role
We’re seeking a Healthcare Customer Service Representative to join our healthcare support team in Tampa. You’ll be the first point of contact for patients and families—helping with appointments, billing, medical records, and insurance-related inquiries. Your empathy and professionalism will ensure a positive experience for every patient.
What You’ll Do
- Handle incoming calls with professionalism and empathy.
- Schedule, reschedule, or cancel appointments.
- Provide guidance on insurance coverage and benefits.
- Assist with billing questions and patient portal navigation.
- Document interactions accurately and escalate complex cases when needed.
What We’re Looking For
- Strong communication and listening skills.
- Attention to detail and ability to multitask.
- Comfort in handling insurance-related questions.
- Previous experience in customer service, call centers, or healthcare support (preferred, not required).
- Empathetic, patient, and solution-focused mindset.
Why Join Us
- Make a real difference by supporting patients and families.
- Gain hands-on experience in healthcare operations.
- Structured training and a supportive team environment.
- Flexible schedule with mostly standard office hours.
Salary : $15
