What are the responsibilities and job description for the Server position at Gin & Luck?
Benefits:
Servers ensure the best possible dining experience for guests. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
Servers will report to the FOH Department Head and when necessary, other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH Staff.
Core Duties & Responsibilities:
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $18.29/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
Servers ensure the best possible dining experience for guests. All Servers will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
Servers will report to the FOH Department Head and when necessary, other Department Heads and the General Manager and are expected to work in tandem with other Hosts and FOH Staff.
Core Duties & Responsibilities:
- Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building
- Provide a strong sense of knowledge and hospitality to our guests and your teammates
- Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position
- Work toward a thorough knowledge of the Death & Co compendium and how to navigate EverNote
- Maintain a comprehensive knowledge of our POS’ operation
- Be capable of covering any server or support position when needed
- Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual
- Comply with sanitation standards and procedures according to health and legal regulations
- Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
- Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy
- Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated
- Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy
- Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift
- Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift
- Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift
- Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness
- Check in with your teammates and the MOD upon arrival and before leaving to see if you can do anything for them
- Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary
- Complete weekly cleaning duties, in addition to opening and closing duties
- Help to promote a safe and clean environment for co-workers, and guests; maintain the ABK mantra
- Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest
- Focus on always continuing your education and into all facets of our operations, be it the Bar, Kitchen, Service, Coffee, and Tea programs
- Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
- Build relationships with regular guests; and maintain good relations with our neighborhood and industry community members
- Act in a professional manner and represent Death & Co / Gin & Luck graciously whether you are in house, traveling, or at another local establishment
- Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
- The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations
- Previous experience in a bar/restaurant or hospitality setting
- Ability to work in a fast-paced environment while maintaining composure
- Strong multitasking and time management abilities
- Attention to detail, ensuring accurate order-taking and payment processing
- Outstanding communication skills with the ability to interact effectively with customers and team members
- Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings
- Patience and adaptability
- Self-motivated and a team player
- High ethics, hard worker, and a great sense of humor
- Have 2-3 years of Server experience in a high-volume establishment
- Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
- Curiosity: We learn and improve through active observation and creative problem solving.
- A.B.K.: We anticipate, prepare and execute with intention.
- Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
- Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
- Connection: We build relationships through intuition, empathy, and transparency
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation for this position is $18.29/hour plus a point percentage of full house tip pool based on hours worked per shift. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion.
Salary : $18