What are the responsibilities and job description for the Host position at Gin & Luck?
Hosts are responsible for greeting guests, maintaining the wait list, and managing reservations. They will also assist other aspects of FOH during service when necessary. All hosts will exemplify our core values, connecting with guests in a professional manner to ensure excellence in service.
Duties And Responsibilities
Duties And Responsibilities
- Arrive to work every day with a positive attitude, a willingness to learn, & prepared for the shift.
- Know and use the service guidelines outlined in the service manual.
- Know the table numbers and position numbers in all sections of the restaurant.
- Maintain a comprehensive knowledge of Tock and any other booking system used.
- Maintain a comprehensive knowledge of our reservation policies and procedures, and the hours for all spaces in the building.
- Cultivate a fluency in verbiage for the waitlist, our reservation policies and procedures, as well as voicemails.
- Monitor restaurant and kitchen flow regarding timeliness during service and assist when and where necessary.
- Report all guest complaints to management immediately and follow our five steps for navigating guest complaints. Every negative comment/experience will be addressed by a manager so that no customer leaves unhappy.
- Handle gift certificate transactions, fill out all pertinent documentation, and present to the guest.
- Build a thorough knowledge of the food and beverage items and their preparation available in all active spaces in the building.
- Build a thorough knowledge of our service standards and style as detailed by the Employee Manual.
- Assist service through food and beverage running, watering, and flipping tables.
- Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift.
- Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
- Treat all areas of the restaurant with respect. Clean & reset to zero when necessary.
- Help all departments whenever possible.
- Ask for help when you need it. Asking for help is a sign of strength, not a sign of weakness!
- The employee is responsible for getting a shift covered if they cannot report to a scheduled shift (apart from sick reasons). If they cannot report to a shift and have exhausted all options for coverage, they must contact their supervisor to problem solve no less than 8 hours prior to their scheduled in time.
- Act in a professional manner and represent Gin & Luck graciously whether you are in house, traveling, or at another local establishment.
- Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures.
- Curiosity: We learn and improve through active observation and creative problem solving.
- A.B.K.: We anticipate, prepare and execute with intention
- Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end
- Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us
- Connection: We build relationships through intuition, empathy, and transparency
- The Host reports directly to Lead Servers and the FOH Department Head and when necessary, other Department Heads and the property General Manager.
- The Host works in tandem with other Hosts and FOH staff.
- $xx/hr plus a point percentage of the full house tip pool, based on hours worked per shift.
- Pre-tax transit benefits. (in applicable locations)
- One fair wage
- High hourly for tipped employees
- Tipped out BOH (where applicable)
- Gin & Luck Medical Benefits
- Health, Dental, Vision
- Free Life Insurance
- Optional 401k
- PT employment benefits
- Cultural Alignment among staff
- Fun
- Growth Oriented
- Personal Ownership
- Career driven
- Team Minded
- Inspired
- Proud
- People First Company
- Educational Opportunities
- The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.