Golden Circle Food Runner-Gilley's

Job Summary: The primary responsibility of a Food Runner is to assist the Food Servers with items from the kitchen while providing the highest quality service in a high-volume, fast-paced environment with an upbeat and fun demeanor.

Essential Job Functions:

• Ensure proper flatware and appropriate plates are on table prior to food being delivered
• Pick up order allowing for proper distribution
• Condiments will be delivered before or at the time the food is served
• Present each item and confirm guest satisfaction and offer any additional services
• Serve ladies first, repeat with men, end with host
• All food should be served from the right with the right hand
• Refresh all beverages, and offer to replenish cocktail order
• Ensure tables are properly set, side stations are clean, and side work is properly completed
• Assist with initial guest complaints and inform manager on duty immediately
• Maintain side stations in a clean and orderly manner 
• Maintain prescribed par stock levels inside stations
• Pre-bus tables as guests finish their dish
• Assist with proper stock rotation
• Always keep dining room floor clean and free of excess debris/liquids
• Polish Silverware
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other F&B areas
• Other duties as assigned

Job Summary: The primary responsibility of a Food Runner is to assist the Food Servers with items from the kitchen while providing the highest quality service in a high-volume, fast-paced environment with an upbeat and fun demeanor.

Essential Job Functions:

• Ensure proper flatware and appropriate plates are on table prior to food being delivered
• Pick up order allowing for proper distribution
• Condiments will be delivered before or at the time the food is served
• Present each item and confirm guest satisfaction and offer any additional services
• Serve ladies first, repeat with men, end with host
• All food should be served from the right with the right hand
• Refresh all beverages, and offer to replenish cocktail order
• Ensure tables are properly set, side stations are clean, and side work is properly completed
• Assist with initial guest complaints and inform manager on duty immediately
• Maintain side stations in a clean and orderly manner 
• Maintain prescribed par stock levels inside stations
• Pre-bus tables as guests finish their dish
• Assist with proper stock rotation
• Always keep dining room floor clean and free of excess debris/liquids
• Polish Silverware
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other F&B areas
• Other duties as assigned