Bartender-Gilley's

Job Summary: It is the primary responsibility of the Gilley’s Bartender to prepare and serve cocktails to servers and / or guests with an excellent & upbeat attitude

Essential Job Functions:

• Mix and serve beverages to all guests, Gilley Girls, and cocktail servers who have placed orders
• Ensure the cleanliness and stock of the bar including clean glasses, plenty of garnishes, and proper utensils
• Get proper identification for all patrons appearing less than 30 years old
• Make traditional and creative cocktails
• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful
• Take and deliver food orders to guests sitting at the bar
• Record and balance cash receipts and prepare cash transfers to the cage
• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back
• Observes all activity within assigned area offering assistance to all guests
• Observes activity and reports anything that is out of the ordinary
• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships
• Ensures all guests are kept in play by providing friendly and helpful service at all interactions
• Utilizes open body language, politely speaks with and assists guests as needed
• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests
• Maintains monetary and paperwork accuracy and efficiency within department/property standards
• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same
• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount.  Otherwise, ensuring a manager is notified immediately to resolve the situation.
• Crosstrain in other F&B areas
• Other duties as assigned

Experience and Qualifications:

• Must be at least 21 years of age or older and have the ability to obtain and retain KRGC Gaming License. 
• Minimum of one year experience in a high-volume bar/restaurant
• Knowledge of current ABC laws
• Must be competent in using computer programs
• High school diploma or equivalent, required
• One year of direct customer contact experience, preferred
• Previous money handling experience preferred
• Display professionalism; excellent verbal and written communication skills
• Professional appearance as outlined in the Gilley’s Team Member Handbook
• Must be able to work both independently and as a member of a team
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations
• Must be able to respond to visual and audible cues
• Must be able to read, write, speak and understand English
• Must be able to bend, reach, kneel and grip items
• Must be able to lift items weighing up to 50 pounds
• Must be able to walk and stand for long periods of time (8-12 hours)
• Have a sense of urgency and keep up with fast paced business practices
• Operate in mentally and physically stressful situations
• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Responsibilities and job functions listed herein are not exhaustive and may be supplemented and/or revised by Gilley’s at any time in its sole discretion.