What are the responsibilities and job description for the Front Office Coordinator position at Gilbert Neurology?
We are looking for a bright and dynamic front office coordinator who can thrive in a fast-paced environment. This individual will need the ability to navigate efficiently in a high-volume office environment that treats 70 patients on a daily basis while being able to answer high call volumes and still provide superior customer service to all individuals.
Title: Patient Services Front Office Coordinator
Qualifications:
1.High School Diploma or equivalent. Associates degree preferred
2.Strong computer skills required; email, Microsoft Word, Excel, knowledge of medical practice management and EMR systems
3.Must be punctual, reliable, adaptable, and take direction well
4.Problem solving, critical thinking and decision making in a customer service environment preferred; must be able to organize and prioritize
5.Previous customer service experience is desirable
6.Previous neurology experience is a plus
7.Ability to work independently
Report to: Practice Administrator
Job Goals:
To ensure a smooth, efficient, customer service experience for all patients/individuals that step foot into Gilbert Neurology. The front office is often the 'first impression' a patient has of Gilbert Neurology. This role provides administrative support and coordination of patient care for both new and/or established patients.
PERFORMANCE RESPONSIBILITIES:
Responsibilities shall include, but not be limited to, the following;
1.Professionally greets and welcomes patients and their friends/family, and the general public
2.Checks in patients and informs clinical staff of patient arrival
3.Collects/calculates co-pay and co-insurance amounts from patients
4.Provides and explains paperwork to patients prior to examination. Collects, proofs for completeness, and scans/files patient forms. Updates demographics and insurance information in the system.
5.Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Answers all phone calls in a prompt, courteous, professional manner.
6.Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or takes thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures.
7.Schedules incoming patients, including incoming patient referrals
8.Sorts incoming faxes
9.Maintains punctual and regular attendance
10.Demonstrates the ability to perform duties under stress while interacting with patients, parents, co-workers, and the general public
11.Organize and ensure waiting room/front office is presentable to the public
12.Open and close front office
13.Return patient calls from our voice mail queue
14.Verify patient benefit eligibility
15.Process medical records requests
16.Organize office supply closet
17.Strives to maintain and improve professional competence
18.Adheres to confidentiality, state, federal, and HIPAA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $20