Welcome Desk Lead

PRIMARY PURPOSE

Gilbert House Children’s Museum welcomes over 100,000 visitors each year with qualified, friendly staff who provide excellent customer service. The Welcome Desk Lead is responsible for promoting a fun, safe, and clean learning experience for all visitors. This includes accurately completing point of sale transactions and providing excellent customer service welcoming visitors to the museum.

Schedule is Tuesday through Saturday 9:00 am to 5:30 pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES – % reflects annual needs.

Welcome Desk Operations (80%)

• Ensure visitors are checked in and out in a timely and courteous manner, and that their needs are met.
• Maintain a clean, welcoming environment in the Lobby.
• Provide guidance, training, and support to the Welcome Desk team. Communicate with Membership Coordinator to ensure coverage for absences.
• Communicate with Membership Coordinator about daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Answer the phone and transfer calls to appropriate staff to best assist visitors with their questions and needs.
• Use Altru to ring up sales, memberships, classes, parties, donations, etc.
• Sell memberships to help support and sustain museum.
• Assist with store merchandising to keep museum store stocked and clean.
• Data entry to enter information into Altru or update records.
• Assist with training VSA staff at the welcome desk.

Museum Rentals (20%)

• Assist patrons in scheduling and confirming museum rentals and birthday parties as delegated by Membership Coordinator.
• Ensure reservations are entered into the database and accurately recorded in the program and events calendar.

OTHER DUTIES AND RESPONSIBILITIES

• Perform other duties as assigned.

JOB/BEHAVIORAL COMPETENCIES

• Excellent written and speaking skills including preparation and presentation of verbal and written reports, presentations, and recommendations.
• Ability to work independently and manage time effectively to meet individual goals and deadlines.
• Excellent time-management, multi-tasking, and prioritizing skills.
• Establish effective working relationships with others to accomplish organizational goals.
• Demonstration of the highest level of integrity and trust.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• One year of experience in a related field, such as retail, nonprofit leadership, or tourism.
• Strong communication and analytical skills, as well as the ability to make quick decisions and multitask.
• Proficiency in Microsoft Office Suite.
• Bilingual Preferred

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• Employee discount

Shift availability:

• Day Shift (Preferred)

Ability to Commute:

• Salem, OR 97301 (Required)

Ability to Relocate:

• Salem, OR 97301: Relocate before starting work (Required)

Work Location: In person

Salary : $20