What are the responsibilities and job description for the Customer Support Specialist position at Gigawatts Electric?
Gigawatts Electric is searching for a dedicated and enthusiastic Customer Support Specialist to enhance our commitment to delivering exceptional service to our clients. As a valued member of our customer support team, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our products and services. You will play a vital role in fostering customer relationships and contributing to our mission of excellence in the electric industry. The ideal candidate will have a passion for helping others, excellent problem-solving skills, and the ability to communicate effectively. If you are someone who thrives in a fast-paced environment and enjoys helping customers find solutions, we invite you to apply and be part of our team at Gigawatts Electric.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products, services, and troubleshooting assistance.
- Document customer interactions and feedback in the company’s CRM system.
- Work closely with other departments to resolve customer issues and improve service processes.
- Track and follow up on unresolved issues to ensure customer satisfaction.
- Actively contribute to improving support processes and identifying opportunities for growth.
- Assist in the development of customer support resources, such as FAQs and help guides.
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven experience in a customer support role, preferably in the electric or technology industry.
- Excellent verbal and written communication skills with a focus on customer interactions.
- Strong problem-solving skills and the ability to think on your feet.
- Familiarity with CRM systems and customer support software.
- Ability to work effectively in a team environment while also being self-motivated.
- Flexibility to work various shifts, including evenings and weekends, as needed.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
- Wellness Resources