What are the responsibilities and job description for the Customer Service Representative position at Gigawatts Electric?
Gigawatts Electric is actively seeking a dedicated Customer Service Representative to join our dynamic support team. In this essential role, you will act as the primary point of contact for our customers, addressing their inquiries, providing information about our products and services, and resolving any issues they may encounter. Your ability to communicate effectively and deliver exceptional service will play a crucial role in enhancing customer satisfaction and loyalty. The ideal candidate will possess strong interpersonal skills, a solutions-oriented mindset, and a passion for helping others. If you are eager to contribute to a company that values customer support and strives for excellence, we invite you to apply and join our team at Gigawatts Electric.
Responsibilities
- Respond to customer queries through various channels, including phone, email, and in-person, maintaining a professional demeanor.
- Provide information about products, services, billing inquiries, and troubleshooting assistance.
- Log customer interactions and maintain detailed records in the company’s customer relationship management (CRM) system.
- Track and follow up on customer issues to ensure resolution and satisfaction.
- Collaborate with other teams to address customer concerns and improve service processes.
- Assist in training new team members and contributing to the overall knowledge base of customer support.
- Participate in ongoing training and development to stay updated on products and services.
- High school diploma or equivalent; a bachelor's degree is a plus.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the capacity to handle customer complaints with empathy.
- Proficiency in using customer service software and CRM systems.
- Ability to multitask and effectively manage time in a fast-paced environment.
- A positive attitude and a strong commitment to customer satisfaction.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
- Wellness Resources