What are the responsibilities and job description for the B2B Account Management/Inside Sales Professional position at GigaCloud Technology?
B2B Account Management/Inside Sales Professional - Join the Fast-Growing Team at GigaCloud Technology!
(City of El Monte, California - Full-Time)
Are you passionate about sales and have a knack for building lasting client relationships? GigaCloud Technology (NASDAQ: GCT), a global organization with over 1600 employees around the world and $1.5 billion in annual revenue. We operate a fast-growing B2B marketplace specializing in large-parcel cloud fulfillment and dropshipping solutions.
Headquartered in the City of El Monte, we are seeking a self-driven B2B Account Management / Inside Sales Professional to join our dynamic team. This role offers the opportunity to thrive in a fast-paced, innovative environment with significant growth potential.
Key Responsibilities
• Account Management & Relationship Building: Manage and grow a portfolio of assigned customer accounts by serving as a trusted, customer-facing partner and primary point of contact.
• Inside Sales & Revenue Growth: Drive revenue through upselling, cross-selling, and suggestive selling of products and services within existing accounts, while identifying opportunities to grow customer's business using the Marketplace.
• Customer Engagement & Follow-Up: Conduct outbound outreach, follow-ups, and ongoing check-ins to maintain strong customer relationships and close sales opportunities.
• Product & Solution Selling: Introduce and recommend relevant products, features, and solutions from our platform based on customer needs and buying behavior.
• Customer Onboarding & Training: Support new and existing customers with onboarding, platform training, and ongoing education to maximize adoption and long-term value.
• Customer Advocacy & Issue Resolution: Act as the liaison between customers and internal operations teams to resolve issues, answer inquiries, and ensure a high level of customer satisfaction.
Preferred Experience
• Account Management / Inside Sales: Experience managing customer accounts, driving repeat business, and selling in a customer-facing or inside sales environment.
• Furniture Industry Expertise: Prior experience in furniture retail or sales is a strong plus!
• E-Commerce & B2B Sales: Knowledge of B2B platforms and e-commerce sales processes.
• Customer Service & Sales: Proven experience in client-facing roles involving customer service and sales.
Preferred Skills
• Strong consultative selling, upselling, and negotiation skills with a proven ability to grow accounts and close opportunities.
• Exceptional customer service and problem-solving abilities.
• A self-starter mindset with excellent verbal, written, and analytical skills.
• Ability to work independently with minimal supervision.
• Proficiency in MS Excel and Word.
Preferred Education
• Bachelor’s degree preferred or equivalent relevant experience.
Compensation & Benefits
• Competitive Base Salary (commensurate with experience) generous commission structure.
• Comprehensive health benefits, including vision, dental, medical, life insurance, and long-term disability.
• 401K retirement plan.
• Paid holidays, sick days, and vacation time.