Receptionist

Purpose and Scope

The Front Desk Receptionist is the “Ambassador of First Impressions” for The Gideons International and will deliver a welcoming experience for members and guests. Receptionist responsibilities include offering administrative support across the organization and coordination of front-desk activities. The successful Receptionist will strike a balance by combining communication skills with technical skills to build a successful, hospitable environment.

Essential Job Functions

• Greet and direct visitors to the proper person or place
• Give Heritage Center tours to members and guests
• Provide hospitality to visiting groups including scheduling, preparation of meeting space, serving meals
• Take inventory of supplies and restock as needed
• Provide Outbound calls to non-member Scripture request venues
• Make pastor reference calls for prospective applicants
• Maintain office security by following procedures (visitor logbook, visitor name badges)
• Receive and process USA non-member Scripture requests (Hotels, hospitals, nursing homes, doctors’ offices, shelters, clinics, etc.) Determine the appropriate camp responsible for the distribution area and generate the letters with request information
• Maintain proper files for all USA Scripture requests, new believers, Heritage Center tours
• Input data entry (membership application, etc.)
• Receive and sign for special delivery letters, small deliveries, and services, as needed
• Ensure reception area is tidy, presentable and welcoming
• Participates in daily morning staff devotions; on a rotating basis serves by praying and reading Scripture in support of devotion leader
• Perform other duties as assigned
  
  

Working Relationships

Reports To: Director, Auxiliary Operations

People Management Responsibility: None

Works Closely With: (Internal) Auxiliary Operations, Building Services, Headquarter Staff

(External) Non-Members, members and other headquarter guests

Essential Knowledge, Skills, And Training & Development

Non-physical

• Follow verbal and written instructions
• Ability to use PC and widely used software applications, especially Microsoft Office applications
• Experience answering multi-line phone systems
• Ability to learn new software applications as necessary
• Ability to provide analytical skills
• Ability to communicate effectively with staff, guests, Gideons and non-Gideons
  
  

Physical

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to stand, walk, sit, talk, and hear. Specific vision abilities required by the job include close vision.
  
  

Mission Critical Competencies

CORE VALUES

• Integrity (2 Cor.8:21; Prov.4:25-27; Luke 6:31)
• Excellence (Col.3:23-24)
• Open Communications (Eph.4:15)
• Stewardship (1 Chron. 29:11; Psalm 24:1-2; Matt. 25:14-30)
  
  

CORE COMPETENCIES

• Actively learns, demonstrates, and fosters the organizations’ culture in all actions and words. Takes personal initiative and is a positive example for others to emulate.
• Ability to understand the fundamental business drivers and communicate the state of business and provide strategic recommendations to management.
• Proven ability to keep a big picture perspective while dealing with very detailed information.
• Foster Open Communications and Approachability
• Positive and Constructive Attitude
• Business Acumen
• Process Management
• Decision Quality
• Problem Solving
• Dealing with Ambiguity
• Perspective
• Ability to challenge the status quo
• Interpersonal communication skills
  
  

Work Environment And Time Requirements

• Climate-controlled office environment
• 8-hour workday – on-site – Monday - Friday
  
  

Minimum Qualifications

• Associate degree or equivalent experience
• 3-5 years of administrative/receptionist experience
• PC experience, especially in Microsoft Office applications
• Successful completion of a drug and background screen
  
  

This Job Description is for general purposes and guidelines only and should not be considered all-inclusive. Neither does the receipt of this job description constitute an employment contract. Furthermore, it should be known that this list of job requirements is subject to change without written notice.