Gibson Garage General Manager - Miami

The General Manager of the Gibson Garage Miami is responsible for full operational, financial, and personnel oversight of Gibson’s flagship retail experience. This role leads all Garage team members, ensuring Gibson and Garage standards are upheld, customers receive exceptional service, and sales and profitability targets are consistently achieved. The General Manager partners closely with the Global Retail Director and cross-functional teams to drive performance, plan strategically for business seasonality and market trends, and develop a high-performing, inspired team. This leader must embody and champion Gibson’s mission, vision, and values daily while fostering an environment of enthusiasm, ownership, and excellence.

Essential Functions

• Lead all daily operations of the Gibson Garage Miami, ensuring team performance aligns with corporate standards, KPIs, and business objectives.
• Hire, develop, train, and coach Garage employees to deliver industry-leading customer experiences and uphold Gibson’s mission, vision, and values.
• Maintain a strong understanding of the business, including market trends, seasonal influences, product launches, event traffic, and retail industry dynamics.
• Drive sales performance and ensure the Garage meets or exceeds revenue targets and KPI metrics.
• Maintain a healthy and accurate P&L, ensuring expense management, margin optimization, and financial accountability.
• Partner closely with the Global Retail Director and cross-functional teams—including Marketing, Finance, Operations, HR, Artist Relations, and Supply Chain—on project execution, promotions, events, and strategic initiatives.
• Ensure consistent execution of visual merchandising standards, inventory accuracy, and operational excellence.
• Champion and enforce Gibson and Garage brand standards, including store cleanliness, organization, customer engagement, and product presentation.
• Resolve escalated customer issues professionally, ensuring customer satisfaction and maintaining brand integrity.
• Promote a strong safety culture and ensure adherence to all Gibson Cardinal Safety Rules and the Safety Management System (SMS).
• Submit safety observations for identified hazards using required safety tools and processes.
• Perform other duties as assigned.

Required Skills/Abilities

• Bilingual: English/Spanish (preferred but not required)

• Demonstrated leadership skills with the ability to inspire, coach, and develop high-performing teams.
• Strong business acumen with the ability to interpret financial data, drive profitability, and manage a P&L.
• Operational excellence, including experience with scheduling, inventory management, merchandising, and retail systems.
• Ability to analyze and adapt to market trends, customer behaviors, and seasonal changes.
• Excellent problem-solving skills and the ability to make sound decisions in high-pressure situations.
• Outstanding time-management skills with the ability to prioritize effectively in a fast-paced environment.
• Strong interpersonal skills with the ability to build credibility, trust, and collaboration across teams.
• Exceptional verbal and written communication skills.

Required Education and Experience

• Bachelor’s degree in Business, Retail Management, or a related field; or equivalent professional experience.
• 5–7 years of retail management experience, preferably in specialty retail, experiential retail, or consumer lifestyle brands.
• Experience managing a large staff and high-volume retail environment.
• Proven success in delivering sales to target, managing KPIs, and driving operational excellence.

Essential Knowledge

• Strong understanding of retail operations, sales performance drivers, and customer experience principles.
• Knowledge of project management, including cross-functional coordination and execution.
• Familiarity with industry trends in music retail, consumer experiences, and premium product environments.

Personal Qualities

• Passionate about working and winning in a team environment.
• Inspiring, charismatic leader who naturally motivates others.
• Results-oriented and driven, with a strong track record of delivering to plan.
• Flexible and adaptable, with the ability to navigate ever-changing business needs.
• Clear and logical thinker with strong decision-making skills.
• Thrives in a diverse, challenging, fast-paced environment.
• Deep alignment with Gibson’s mission, vision, and values, and a commitment to bringing them to life through daily leadership.

Travel Requirements

• This position is primarily based at the Gibson Garage in Miami, but may require occasional travel for training, events, leadership meetings, or retail initiatives.

Physical Demands

• Must be able to have a flexible schedule and work mornings, evenings, weekends and holidays.
• Must be able to work in a loud environment for 8 hours.
• Standing and walking required 90% of the time.
• Lifting required 20% of the time with a max weight of 50lbs.