Ortho Triage FT

HOURS & SHIFT REQUIREMENTS: Full time. 80 hours per pay period. 8:30 am-5:00 pm.                                                          

GENERAL SUMMARY

The triage and patient access representative should have the ability to work under pressure and the conditions of frequent interruptions. They need considerable initiative and judgment involved in decisions. Will work under supervision, performing duties in an area where procedures are standardized, but where frequent independent decisions are made.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1.    Pre-register patients who will be needing xrays

2.    Obtains necessary information from the patient to complete consent for treatment and insurance forms.

3.    Can assist the patient in understanding his/her benefits, patient rights, and advance directive statements. 

4.    Has the ability to take the patient’s height, weight, and vitals. Will enter all of the information in to the EMR.

5.    Verify insurance information prior to appointment and notifies the front desk if the patient has a co pay or outstanding balance that needs to be paid.

6.    Other duties as assigned by the manager or director

7.    Is flexible and willing to function within each area of the specialty department to assure full staffing needs are met at all times.

8.    Communicate with the Central Billing Office for any questions or concerns about patient accounts.

9.    Has the ability to answer incoming calls and schedule appointments for all of the providers

10.    Effectively communicate to patient needs with the appropriate level of urgency.

11.    Implements appropriate measures to meet the patient/family needs

12.    Participates in unit and development and attainment of department

13.    Demonstrates awareness and sensitivity to patient’s rights, as identified by the Bill of Rights. 

14.    Functions with an awareness and application of safety issues as identified within the institution.

15.    Demonstrates sound knowledge base and actions in the care and decision making for designated patient populations.

16.    Demonstrates an awareness and application of safety issues as identified within the institution.

17.    Demonstrates self-directed learning and participation of continuing education to meet own development needs.

18.    Seeks validation of knowledge base and skill level and assertively seeks guidance in areas of question.

19.    Demonstrates awareness of legal issues in all aspects of patient care and unit functions and strive to manage situations on a reduced risk manner.

20.    Demonstrates effective communication methods and skills, using lines of appropriate authority.

21.    Remains flexible in staffing patterns and resolution of staffing conflicts.

22.    Will also triage for any other specialty clinics within this department, including sports medicine, cardiology, and pain clinic.
 

PHYSICAL REQUIREMENTS
1.    On busy patient flow days, will require a lot of walking and standing up and sitting down. Will also do some stooping, bending, and stretching for files and supplies. 

2.    Occasionally lifts files or paper weighing up to 20 to 30 pounds.

3.    Requires checking for accuracy on a daily basis.

4.    Requires manual dexterity sufficient to operate a keyboard, type a 40wpm minimal, operate a calculator, telephone, copier, and such other office equipment as necessary.

5.    Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.

6.    It is necessary to view and type on computer screens for longs periods and to work in an environment which can be very fast paced and stressful.

7.    Auditory acuity to hear others for purposed of fluent communication.

8.    Physical strength to perform the following lifting demands:
•    Floor to waist - 40 pounds
•    14” to waist -  50 pounds
•    Waist to shoulder - 20 pounds
•    Shoulder to overhead - 10 pounds
•    Carry 40 pounds for 30 feet
•    Push 40 pounds/force for 30 feet
•    Pull 40 pounds/force for 10 feet

REPORTING RELATIONSHIP

     Reports to the manager and director         
 

EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED

1.    High School graduation or GED

2.    One year secretarial experience is preferred

3.    Typing ability of 40 wpm. Word processing experience.

4.    Must be familiar with CPT and ICD-9CM codes, either through education or experience as demonstrated by past performance.

5.    General knowledge of mathematics and accounting principles.

6.    Knowledge of medical terminology and the insurance industry.

7.    Knowledge of grammar, spelling, and punctuation to type correspondence.

8.    Skill in operating a computer and copy machine.

9.    Ability to read, understands, and follows oral and written instructions.

10.    Ability to sort and file materials correctly by alphabetic or numeric systems.

11.    Ability to speak clearly and concisely.

12.    Ability to establish and maintain effective working relationships with patients, employees, and the public.

13.    Knowledge of medical billing/collection practices.

14.    Good communication skills to assist patients with billing questions and concerns.

15.    Knowledge of Medicare.

16.    Previous experience with billing forms required for different insurance plans.

17.    Familiar with the Legal and Ethical Compliance in charging and billing.

18.    Previous experience in the policy and procedures of billing.

19.    Skill with computer applications and use of a calculator, and other office equipment.

20.    Ability to deal courteously with patients, co-workers, and others.

21.    Ability to communicate clearly.

22.    Knowledge of Patients’ rights.

INFECTION EXPOSURE RISK LEVEL

Category 3- No Risk- Your job does not involve exposure to blood, body fluids or tissue. You do not perform or help in emergency medical care or first aid as part of your job.

WORKING CONDITIONS

1.    Work is performed in an office environment.
2.    Involves frequent contact with staff, patients, and the public.
3.    Will work in an office with co-workers where traffic may be constant, subjecting your work to interruptions, which can produce stress and fatigue.
4.    Contact may involve dealing with angry or upset people.
5.    Works in an office where there are relatively few discomforts due to dust or dirt. There are some exposures to print noises.

Salary : $17 - $22