What are the responsibilities and job description for the Front Office Receptionist - Physician's Office (Fairbury) FT position at GIBSON AREA HOSPITAL?
HOURS & SHIFT REQUIREMENTS: Regular Full Time; 40 hours weekly; 8:00 – 4:30.
GENERAL SUMMARY
Greets, instructs, directs, and schedules patients and visitors. Serves as a liaison between patient and medical support staff. Provides staff support to the Physician in operating the practice computer system and phone / fax system.
GIBSON AREA HOSPITAL& HEALTH SERVICES MISSION STATEMENT
To provide personalized, professional healthcare services to the residents of the Communities we serve.
PRINCIPLE DUTIES AND RESPONSIBILITIES
- Check in patients, verify insurance coverage and update demographics in computer system.
- Scan all patient related information into the computer system.
- Schedule appointments for the Physician.
- Manage phone and answering machine services
- Assist in scheduling follow-up appointments as patient checks-out.
- Courteously answer telephone and direct calls to appropriate party or take accurate message.
- Collect monies from patients when applicable.
- Greet visitors and direct appropriately.
- Communicate with co-workers in a professional manner.
- Prepare copies of any and all office handouts.
- Keep incoming faxes directed to appropriate recipients.
- Maintain confidentiality, in all aspects of the position, to include HIPAA and other areas as outlined in the employee handbook.
PHYSICAL REQUIREMENTS
1. Requires sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifts files or paper weighing up to 30 pounds.
2. Physical strength to perform the following lifting tasks:
- Floor to waist - 20 pounds
- 14” to waist - 30 pounds
- Waist to shoulder - 20 pounds
- Shoulder to overhead - 10 pounds
- Carry 30 pounds for 30 feet
- Push 10 pounds/force for 15 feet
- Pull 10 pounds/force for 15 feet
3. Requires manual dexterity sufficient to operate a keyboard, type at 40 wpm, operate a calculator, telephone, copier, dictation recorder, and such other office equipment as necessary.
4. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
5. It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
REPORTING RELATIONSHIP
Reports to the Office Manager.
EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED
1. High School graduation or GED.
2. One year secretarial and medical billing experience.
3. Typing ability of 40 wpm. Work processing experience.
4. Must be familiar with CPT and ICD- 10CM codes, either through education or experience as demonstrated by past performance.
5. Knowledge of medical terminology and the insurance industry.
6. Knowledge of grammar, spelling, and punctuation to type correspondence.
7. Skill in operating a computer and photocopy machine.
8. Ability to read, understand, and follow oral and written instruction.
9. Ability to sort and file materials correctly by alphabetic or numeric systems.
10. Ability to speak clearly and concisely.
11. Ability to establish and maintain effective working relationships with patients, employees, and the public.
12. Knowledge of medical billing/collection practices.
13. Knowledge of Medicare.
14. Knowledge of governmental legal and regulatory provisos related to collection activities.
15. Skill with computer applications and use of calculator.
16. Ability to deal courteously with patients, co-workers, and others.
17. Ability to communicate clearly.
INFECTION EXPOSURE RISK LEVEL
Category III– Minimum risk - this job does not involve exposure to blood, body fluids, or tissue. You do not perform or help in emergency medical care or first aid as part of your job.
WORKING CONDITIONS
1. Work is performed in an office environment.
2. Involves frequent contact with staff, patients, and the public.
3. Work may be stressful at times.
4. Contact may involve dealing with angry or upset people.
Salary : $17 - $21