New Patient Scheduler

Arizona Radiation Therapy Specialists is seeking an experienced New Patient Scheduler.

Job Description

New Patient Scheduler

TITLE: New Patient Scheduler

DEPARTMENT: Administration

REPORTS TO: Office Administrator

FLSA: Non-exempt

Position Summary: The New Patient Scheduler is responsible for scheduling new patient appointments,

obtaining patient demographics and insurance information. Inputs information into system, and verifies

insurance coverage

Essential Duties And Responsibilities

The essential functions include, but are not limited to the following:

▪ Schedules all new patient appointments for all doctors.

▪ Obtains all new patient demographic and insurance information and inputs into computer system.

▪ Obtains authorization or referral, per insurance requirements by phone call to insurance company or by

contacting primary care physician. Once obtained, it is scanned into patients EMR.

▪ Requests pertinent medical records from referring physicians and all records pertaining to diagnosis.

▪ Mails new patient forms or informs patient how to complete forms via website.

▪ Follows and schedules hospital follow up. Must check with individual physicians on which patients require

a hospital follow up appointment.

▪ Contacts hospital follow up patient and schedules appointment, obtains hospital records.

▪ Verifies insurance eligibility for all follow up patients. Updates any change in patient insurance information

and immediately notifies Billing of changes.

▪ Assists with phone coverage.

▪ Assists with cross coverage for other front office staff.

▪ Assist with training and supporting new staff

▪ Other duties as requested or assigned by management.

Qualification/Requirement

▪ Ability to apply a common sense understanding to carry out detailed but uninvolved written or oral

instructions.

▪ Ability to deal with problems involving occasional, last-minute changes in generally standardized situations.

Education/Training/Experience

▪ High school diploma or a GED

▪ Six months related experience and / or training

▪ Knowledge of EMR, medical terminology, ICD-10 and CPT codes a plus.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this position. Reasonable accommodations may be made to

Enable Individuals With Disabilities To Perform The Functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee

frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is

occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch,

or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this

position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

This job description in no way states or implies that these are the only duties to be performed by the employee(s)

incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any

other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to

reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the

skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a

direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document

Are The Minimum Levels Of Knowledge, Skills Or Abilities.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Qualifications

Qualifications

• Excellent written and verbal communication skills
• Excellent customer service skills are required
• Experience working in a medical office
• Ability to multi-task and work in fast-paced environment.
• Detail-oriented
• Basic understanding of healthcare plans
• Be able to read and understand medical benefits.
• Bilingual is a plus.
  
  

Education: High school diploma or equivalent

Experience: 2-5 years of prior medical scheduling is preferred

Requirements For Level I Status

• Entry level (1-4 years experience) and/or meet the basic requirements of the job with the need for additional supervision.
• Excess of 4 years experience if meeting only the basic requirements of the job with need for additional supervision.
  
  

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient technical (computer) skills.
• Ability to multi-task and prioritize.
• Self-motivated with initiative.
• Strong sense of ethics.
  
  

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran