What are the responsibilities and job description for the Restaurant & Retail Manager - San Francisco (GCM) position at Ghirardelli Chocolate Company?
WHO WE ARE
At Ghirardelli, we’re on a mission to become a one billion dollar brand and beyond. We want to be every consumer’s first choice of premium chocolate, and we believe we can do that through our products and the way we do business, which are all inspired by our brand commitment to Making Life A Bite Better. We are a company committed to both personal and professional growth and believe that each employee contributes directly to Ghirardelli's growth and success.
The Manager is accountable for various aspects of managing our store and upholding the high standards of the Company and its reputation. The Manager ensures that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.
Qualifications:
Store Management
- Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
- Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
- Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
- Ensures excellence in operations by maximizing sales driving opportunities and efficiencies for the guest experience
Restaurant and Retail Operations
- Effectively prioritizes daily store activities in conjunction with general manager
- Upholds the values of exemplary customer service by modeling behavior and leadership
- Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
- Responds in a timely manner to all escalated customer service issues
- Maintains high standards of cleanliness, food/product safety, and branding requirements
- Properly uses POS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
- Assists General Manager in establishing store plans that are attainable and growth-oriented
- Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel
People Management
- Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
- Develops store personnel, including store supervisors, using coaching, mentoring, and empowerment practices