What are the responsibilities and job description for the Software Engineering Manager, Customer Experience position at GFiber?
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least July 18, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Role Description
As our Software Engineering Manager, you will be involved in overseeing the development of the team's software development process, collaborating with various teams to design and develop new features. In your role, you will also provide technical guidance and mentorship to the team's engineers, helping them to learn and grow. Additionally, you will work to identify and resolve technical issues, ensuring the smooth operation of the team's software. Your passion for UI and web development will help us reimagine and enhance the web app to help make it easy to integrate new solutions.
The role also includes the development of customer-facing AI platforms to serve the needs of GFiber users.
In this role, you'll:
- Oversee the team's software development process.
- Design and develop compelling features by collaborating with product/business, UX, QA, backend, and other client engineers.
- Provide technical guidance and mentorship to the team's engineers, including helping them to learn new technologies and solve complex problems.
- Work with the team to identify and resolve technical issues, includes troubleshooting problems, debugging code, and performing code reviews.
- Lead the technical software design and implementation through hands-on development
At a minimum we'd like you to have:
- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
- 10 years of experience working with Web technologies (e.g. Javascript, Typescript, CSS).
- 2 years of full stack development experience (ideally Java or Kotlin).
- 2 years of experience in a technical leadership role.
- 1 year of experience implementing or integrating AI platforms.
It's preferred if you have:
- Master's degree in Computer Science, a related technical field, or equivalent practical experience.
- Experience with Next.js and Google Cloud Platform (GCP).
- Experience of mobile development or multi-layer architectural designs to support mobile teams.
- Ability to collaborate with UX and product owners.
- Experience working with ambiguous product requirements and translating them into strict technical scope.
The US base salary range for this full-time position is $157,000 - $230,000 bonus cash award benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
