Community Engagement Specialist

DEPARTMENT: Workforce Development

SUPERVISOR: Community Engagement Manager

GENERAL JOB DESCRIPTION 

The Community Engagement Specialist is responsible for greeting and engaging Detroit At Work participants via on-site and off-site events, executing intakes, and providing resources/referrals to Detroit At Work Career Centers; additionally, this individual is involve in neighborhood outreach and entering program data for analysis as needed.

QUALIFICATIONS 

Education:

Bachelor’s degree in Social Work, Counseling, Psychology, or related field preferred.

Other:

• One to two years experience engaging disadvantaged adults in career or personal/family development.
• Interpersonal skills sufficient to communicate with participants, public and staff.
• Workforce Development experience.
• Experience working with community partners.
• Experience with Computers, Windows, Office 365 programs

DUTIES AND RESPONSIBILITIES 

• Provide orientation to services and resources available in center and mobile unit.
• Engage customers in career coaching activities.
• Advocate for, link customers to community services, and assist in assessing available support services.
• Schedule and market in house and partner training/workshop opportunities.
• Make routine contact with community human service organizations to verify services and eligibility requirements.
• Provide individual coaching to assist customers in mitigating identified barriers.
• Follow-up with customers and community human service organizations to ensure that customers are getting their need met.
• Provide updates to career coaches regarding the status of barrier resolution.
• Maintain an awareness of local labor market information and refer customers to job leads or to other staff with job leads. 
• Contact customers to verify employment via phone/text/emal/postcards.
• Maintain and provide reports tacking customer information, attendance and activity to ensure necessary services are received in accordance with funding source requirements.
• Maintain communications as required to coordinate services.

WORKING CONDITIONS

Environmental conditions:

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

Physical requirements:

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

Accommodation(s):

 As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act