Mortgage System Administrator II

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About - Gesa Credit Union

Role Summary:

Under the direction of the AVP of Home Loan Operations, the Mortgage System Administrator II will be responsible for the administration, configuration, customization, optimization and support of all programs and systems utilized by the Mortgage Department. This role includes troubleshooting, researching, communicating technical issues, configuring systems to meet business needs, testing to ensure data integrity, and providing user support. The Mortgage System Administrator II will work closely with internal business stakeholders to meet business needs and objectives to ensure optimal performance of all systems. This position has advanced, wide-ranging job knowledge.

What You Will Be Doing:

• Manage and maintain the Mortgage LOS (Loan Origination System), ensuring optimal performance.
• Configure and customize the Mortgage LOS to meet the needs of various business units including origination, processing, underwriting, and closing.
• Implement and maintain user roles, security settings and system access permissions.
• Manage integrations between the Mortgage LOS and various vendors (e.g., FNMA, credit/flood providers, partner exports, etc).
• Ensure seamless data flow and communication between the Mortgage LOS and integrated systems.
• Assist in the evaluation and implementation of new technologies and third-party solutions that enhance the Mortgage LOS.
• Stay up to date with Mortgage LOS updates and releases assessing their impact on current operations.
• Plan and execute system upgrades, including testing and deployment of new features and enhancements.
• Manage the Mortgage Service Desk Ticketing System. Provide user support for daily business procedures and troubleshoot complex issues. Escalate unresolved issues in a timely manner to appropriate LOS vendor support.
• Provides system support for regulatory inquiries/changes and responds to internal/external audits; creates report to extract required data and processes.
• Work with various business units to gather and document reporting requirements to meet business needs. Create and maintain standard and ad hoc reports for various business units on a daily, weekly, monthly, and yearly basis.
• Coach, mentor, and train Mortgage System Admin I or other Operations Team Members as needed.
• Display mutual respect, trust, and dignity, acting in the best interest of the credit union. Lead by example by always displaying solid ethics and integrity.
• Maintain and protect all sensitive data utilizing the highest standard of confidentiality and professionalism. Consistently display respect for all areas of diversity and levels of knowledge.
• Willingly perform other job-related projects and duties as assigned, self-initiating assistance to team members when appropriate.
  
  
  

About You:

• Extensive knowledge of the mortgage industry including the life cycle of a mortgage loan.
• Advanced organizational skills with the ability to plan and facilitate meetings, manage multiple projects, and changing priorities to meet concurrent deadlines.
• High sense of urgency adhering to strict deadlines
• Proven ability to work independently and in a team-oriented, collaborative environment.
• Demonstrated ability to effectively communicate information and ideas in a clear and concise manner both verbally and written.
• Advanced problem-solving and analytical skills, as well as critical thinking ability.
• Ability to adapt to change within working responsibilities, be it internal, or regulatory driven.
  
  
  

Qualifications

What You Will Need:

• Five (5) years minimum of related experience in mortgage lending and mortgage system administration. An equivalent combination of related education and experience may be substituted for experience requirement.
• College degree preferred.
• Experience with Mortgage Cadence Loan Origination System or other leading LOS systems.
• Experience creating detailed reports, business correspondence, and training manuals.
• Required experience working in a ticketing management system.
• Advanced understanding of the mortgage process, terms, procedures, and compliance.
• Proficient in Microsoft Office Word, Excel, Outlook, Teams, etc.
• Additional hours as necessary to accomplish objectives, goals and projects.
• Some travel may be required to complete credit union training and/or fulfill duties.
• Valid Driver’s License is required.
• Display courtesy, tact, and diplomacy in all forms of communication.
• Some travel may be required on a limited basis.
  
  
  

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay
• Medical, Dental, Vision, and Life Insurance
• 20 days/year of Paid Time Off - Plus 10 Paid Holidays!
• 401(k) Match
• Incentive Program
• Tuition Assistance and Student Loan Repayment
• Commuter Benefits
• Paid Time Off to Volunteer in the Community
• Product discounts
• Engaging Work Environment
• Rewards and Recognition Programs
  
  
  

Full Salary Range:

$29.90-$49.83

• While our full pay range is listed, most new team members typically start between the minimum and midpoint based on their experience and qualifications. This approach gives room to grow within the role as your career progresses with us!"
  
  
  

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)