Fraud Manager

Job Title: Fraud Manager

Summary of Duties and Responsibilities:

As Fraud Manager, you will work with internal and external customers to recommend and execute appropriate actions to mitigate losses and ensure a positive customer experience. The role is responsible for leading the fraud team in all aspects of fraud investigation, mitigation, and reporting. You will also partner across the organization to implement tools and business applications that detect and prevent fraud, as well as support customers navigating suspected fraud or scams.

What You’ll Do:

Day in the Life - Every day, you’ll lead the Fraud Department, by planning, developing, reporting and implementing fraud and investigation strategies, goals, objectives, and programs. Your focus will be guiding a team as they investigate and research illegal, improper or fraudulent activities involving customers, potential customers, and employees. You will leverage fraud software to analyze high-risk transactions across all payment channels, identify potential fraud, and ensure compliance with all regulatory reporting. You will serve as a liaison to local, state, and federal law enforcement agencies on matters related to fraudulent or improper activity. You will stay current on security laws, regulations, and practices, while keeping management updated on ongoing investigations and other relevant activities. Internal and external customer support is essential in this role, including responding to fraud-related calls from all German American locations and managing potential fraud cases.

You’re Part of a Team – You are a member of the Risk Department team and will work closely with our BSA Team along with branches and other operational departments, including but not limited to Human Resources, Deposit Operations, Branch Administration, and Technology.

What it Takes:

• Bachelor’s degree in Criminal Justice, Business Administration, Risk Management or related field
• 5 years’ experience in fraud investigation techniques
• Experience in filing required regulatory reporting pertaining to fraudulent or suspicious activity
• Travel required within German American footprint (Indiana, Kentucky and Ohio)
• Ability to: communicate effectively (written and verbally), maintain confidentiality, work with speed and accuracy, grasp technical information quickly, multi-task, and work independently and as a team member.
• Proficiency in Microsoft Word and Excel

Bonus Points:

• Experience with Fraud detection software
• Previous customer service experience in a professional setting
• Bilingual
• Knowledge of Banking

What we can offer you:

• Medical, dental, vision, STD, LTD, Life insurance, etc.
• 17 days paid time off, 11 paid holidays and bereavement leave
• Educational Assistance Program
• Wellness benefits
• Life event coverage
• Paid parental bonding leave
• Service awards
• Financial benefits including 401(k) match, stock purchase plan and more
• Great deals on both national and local discounts on everything from computers and vacations to phones and retail shopping.
• Logo wear discounts
• Free checking account, checks and discounted bank services

This position is available at the following locations:

• 1311 W 12th Avenue, Jasper, IN 47546
• 313 Frederica Street, Owensboro, KY 42301

About Us:

German American Bancorp and its family of financial services companies employ talented, compassionate people throughout the organization, truly making German American special. Delivering genuine, customized, personal service with a focus on truly serving customers and communities well, our employees bring the Shield of Excellence commitment to life with each and every interaction.