What are the responsibilities and job description for the IT Helpdesk Support Technician - Toyota of Naples position at Germain Automotive?
HELPDESK SUPPORT TECHNICIAN
This is a position best suited for those seeking field experience in the IT Helpdesk and Support arena. The position will assist with supporting an environment made up of 1300 users, 900 workstations, vendor management, and general troubleshooting and setup, with a priority focus on onsite work for their assigned locations.
Responsibilities
· Provide troubleshooting and technical support
o Inbound phone calls, scheduling onsite support where needed
o Onsite Support for assigned locations.
§ Travel to other sites will be on a scheduled cadence.
· IT Inventory Management
· Maintain and Update Documentation as needed
· User Management (Setup, update, termination)
· Hardware Management (Setup, decommission)
· Research and report on tools or solutions that may improve company processes
Benefits
· Practical training and experience in the following areas that support a multi-location, interconnected environment
o Primarily Windows 10/11 Desktop Environment with iOS devices used for certain services
o Vendor Management for vendor-supported services on behalf of locations
o Inventory Management
o Helpdesk Triage
o Remote Support Systems
o Microsoft 365 services such as Entra ID and Intune
o Mitel Phone System (on premises)
o Minimal Cisco/Meraki experience depending on situation
o Software troubleshooting (variety)
· Opportunity to attend networking events and company meetings
Benefits eligible first day of employment!
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Weekly Pay
- Parental Leave
- Employee Assistance Program (EAP)
- 401(k) Retirement Plan
- Life Insurance
- Short-Term & Long-Term Disability Insurance
- Paid Time Off (accrued after 90 days)
- Employee Discounts
- State-of-the-art technology and equipment
Qualifications:
Requirements
· Monday – Friday, 8hr day
o Schedule will be discussed to ensure IT team coverage works for 7AM-6PM timeframe between the team members.
o Subject to change based on weekend business hours and workload
· Computer Science, Information Technology, or Management Information Systems Focus
· Office 365 Suite (Outlook, Excel, Word, etc.) Experience
· Windows 11 Experience
o Comfortable Usage of operating system
· Mobile OS Experience
o iOS
o Android
· Ticketing System used to track time, communicate updates, and record ticket notes
· Verbal communication of work status between managers and end users where necessary
o Phone, Email, In-Person
· Excellent analytical and problem-solving skills
· Strong work ethic and attention to detail
· Strong verbal and written communication
· Travel for onsite support where needed (Auto Mall in Columbus, OH Area)
Preferred Experience With
· Entra ID/Azure Active Directory
· Microsoft 365 Admin Center
· Windows 11 Troubleshooting