What are the responsibilities and job description for the Automotive Service Director - Lexus of Ann Arbor position at Germain Automotive?
Drive Excellence Forward — Join Lexus of Ann Arbor as Our Next Service Director.
Earn $150,000 a year on commission and salary!
Service Director Responsibilities:
- Training & Employee Development:
- Assist in the hiring process for service advisors, technicians, and appointment coordinators.
- Train all service advisors, technicians, appointment coordinators and lot technicians on dealership procedures.
- Assist with employee development.
- Provide technical assistance to employees as needed.
- Conduct meetings with department employees to discuss activities and problems of mutual interest.
- Direct and schedule the activities of all department employees.
- Manage technician productivity.
- Monitor technician’s payroll records.
- Oversee the service scheduling process.
- Assist the shop foreman with the workflow.
- Hold weekly departmental meetings and set sales and service goals.
- Interact with outside vendors and other dealership management
- Observe, encourage, and inspire advisors to ensure customer loyalty.
- Maintain an above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction.
- Attend managers meetings as requested.
- Other duties as assigned.
- Shop Productivity and Management Tasks:
- Helps identify marketing opportunities within the service department to assist marketing team execute plan which promotes new and repeat business.
Benefits Overview: BENEFITS ELIGIBLE FIRST DAY OF EMPLOYMENT
Germain Automotive Partnership offers competitive wages depending on skills and motivation. We also offer a competitive benefits package including:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Parental Leave
- Weekly Pay
- Employee Assistance Program
- 401K
- Life Insurance
- Short and Long-term Disability Insurance
- Paid time off
- Employee Discounts
Qualifications:
Job Requirements:
As a Germain Service Director, you will be expected to be an expert in the latest products and technology and be a persistent problem solver to ensure customer satisfaction. We have determined some factors that may enable your success as a Service Manager:
- 5 years OEM of Service Manager or Service Director experience in the automotive industry; some without OEM experience will be considered if the other qualifications are met.
- Proven track record of success and abilities, i.e., closing up to 2000 R.O.’s a month.
- Computer proficiency
- Valid Driver’s License is required.
- Ability to pass pre-employment testing including background check, drug screen and must be insurable.
- Ability to work in fast-paced environment, while maintaining a level of customer service
- Knowledge of CDK software is preferred.
- Strong SELLING and communication skills.
Salary : $150,000