What are the responsibilities and job description for the Event Customer Experience Manager position at Gerhard's Kitchen, Bath & Lighting Store?
JOB REQUIREMENTS: Event & Customer Experience Manager Location
US-WI-Madison Job ID 2025-4482 Type Regular Full-Time \# Positions 1
Category Marketing Overview First Supply is seeking a dynamic Event &
Customer Experience Manager to lead the strategy, planning, and
execution of high-impact company events and customer incentive
experiences. This role blends behind-the-scenes logistics mastery with
front-facing charisma-serving as the energetic, professional face of our
brand. The ideal candidate thrives in fast-paced environments, excels at
building relationships, and brings creativity, precision, and confidence
to every event. If you\'re passionate about creating unforgettable
experiences and engaging with customers in meaningful ways, we\'d love
to meet you. Responsibilities Event Planning & Execution Plan, organize,
and execute customer incentive trips, appreciation events, and
company-hosted gatherings from concept through completion. Manage
logistics including venue selection, travel arrangements,
accommodations, dining, excursions, entertainment, and on-site
coordination. Develop event concepts and themes aligned with corporate
branding and objectives. Create detailed event timelines and ensure all
elements are executed on schedule. Manage on-site operations including
setup, registration, and troubleshooting. Customer Engagement &
Experience Be the \"life of the event\"-a visible, approachable, and
engaging representative of the company. Lead as the program\'s central
point of contact, delivering exceptional participant experiences and
ensuring challenges are resolved quickly and effectively. Act as the
on-stage and on-site host, not afraid to speak confidently in front of
groups of hundreds. Create a welcoming, fun, and professional atmosphere
that makes customers feel valued and connected to the brand. Ensure
events/trips meet compliance, safety, and risk management standards.
Gather customer feedback to measure success and improve future programs.
Vendor & Budget Management Source and negotiate contracts with vendors,
hotels, airlines, transportation companies and entertainment providers.
Build and maintain vendor relationships and evaluate performance
post-event. Manage event budgets, track expenses, and ensure
cost-effectiveness while maintaining exceptional quality. Monitor
participation, sales lift, and overall performance of customer incentive
programs. Track earnings and reward achievement levels, ensuring
accuracy and transparency\... For full info follow application link.
First Supply LLC is an Equal Opportunity Employer of Minorities,
Females, Protected Veterans, and Individual with Disabilities. In order
to be selected for the position, candidates must submit to a drug test
with negative results on employment offer, the ability to be bonded as
defined by First Supply LLC\'s fidelity bond insurance carrier, and have
a valid driver\'s license and a driving record which meets underwriting
standards. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/E49F5F22C22D4D16
US-WI-Madison Job ID 2025-4482 Type Regular Full-Time \# Positions 1
Category Marketing Overview First Supply is seeking a dynamic Event &
Customer Experience Manager to lead the strategy, planning, and
execution of high-impact company events and customer incentive
experiences. This role blends behind-the-scenes logistics mastery with
front-facing charisma-serving as the energetic, professional face of our
brand. The ideal candidate thrives in fast-paced environments, excels at
building relationships, and brings creativity, precision, and confidence
to every event. If you\'re passionate about creating unforgettable
experiences and engaging with customers in meaningful ways, we\'d love
to meet you. Responsibilities Event Planning & Execution Plan, organize,
and execute customer incentive trips, appreciation events, and
company-hosted gatherings from concept through completion. Manage
logistics including venue selection, travel arrangements,
accommodations, dining, excursions, entertainment, and on-site
coordination. Develop event concepts and themes aligned with corporate
branding and objectives. Create detailed event timelines and ensure all
elements are executed on schedule. Manage on-site operations including
setup, registration, and troubleshooting. Customer Engagement &
Experience Be the \"life of the event\"-a visible, approachable, and
engaging representative of the company. Lead as the program\'s central
point of contact, delivering exceptional participant experiences and
ensuring challenges are resolved quickly and effectively. Act as the
on-stage and on-site host, not afraid to speak confidently in front of
groups of hundreds. Create a welcoming, fun, and professional atmosphere
that makes customers feel valued and connected to the brand. Ensure
events/trips meet compliance, safety, and risk management standards.
Gather customer feedback to measure success and improve future programs.
Vendor & Budget Management Source and negotiate contracts with vendors,
hotels, airlines, transportation companies and entertainment providers.
Build and maintain vendor relationships and evaluate performance
post-event. Manage event budgets, track expenses, and ensure
cost-effectiveness while maintaining exceptional quality. Monitor
participation, sales lift, and overall performance of customer incentive
programs. Track earnings and reward achievement levels, ensuring
accuracy and transparency\... For full info follow application link.
First Supply LLC is an Equal Opportunity Employer of Minorities,
Females, Protected Veterans, and Individual with Disabilities. In order
to be selected for the position, candidates must submit to a drug test
with negative results on employment offer, the ability to be bonded as
defined by First Supply LLC\'s fidelity bond insurance carrier, and have
a valid driver\'s license and a driving record which meets underwriting
standards. \*\*\*\*\* APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/E49F5F22C22D4D16