What are the responsibilities and job description for the Sales Process Integration Specialist position at Gerdau?
BASIC FUNCTION:
The incumbent will be responsible for coordination of orders and order entry, implementing and tracking changes responding to, calling, and visiting customers; preparation of shipping releases; and production scheduling related to third party processing for both internal and external resources, purchase order creation, receipt of finished goods, delivery, and shipment creation all in alignment with the unique business strategy. Third Party Processing is the business reference to material that must be processed prior to sending to the customer. It begins at the time of project quoting/order is taken, sent internally or externally for processing, received, and then shipped to the customer. It is more complex/detailed than management of a standard order and the knowledge of the process along with the customer/project requirements, scheduling/execution of the order internally/externally, generation of the shipment to fulfill the logistics execution.
NATURE & SCOPE:
- Responsible for the process management of products that require third party processing.Occasional travel is required.4 Year College degree with a minimum of 5 years of experience, or an equivalent combination of 7-10 years in plant operations, production planning, Logistics/Fulfillment and/or Sales preferred. Experience with sales order and product order management systems, such as SEP, QMOS, SAP, Oracle preferred. Proven track record in significant increased sales volume responsibility, product line management, and knowledge of rolling process Proactive approach, self-disciplined in character while being a self-starter with the ability to effectively plan and establish/maintain priorities.Computer literate and have an understanding in costing and margins, planning, scheduling, and our operating systems is an asset. Experience in an ERP computer system environment an assetThorough knowledge of steel products and the steel making process Effective written and oral communication skills and the ability to execute leadership and corroborative skills.Strong understanding of how to execute the overall commercial strategy by achieving success through the day-to-day operations/activities.Background or experience in a metrics driven environment is critical.
PRINCIPAL ACCOUNTABILITIES:
1. Establish a daily/weekly/monthly schedule related to third party processing based on customer needs and customer’s required delivery schedule.
2. Utilizing vendors capacities within network, planning fulfillment of product orders to meet customer delivery deadlines.
3. Key decision maker in where material will be processed based on available schedules internal and external to optimize production facilities and customer satisfaction. Understand the Company’s profit objectives and meeting customer demands when planning the processing schedule for the pending backlog.
4. Provide updated visibility via new or refined reporting for related Third-Party business to be utilized by commercial leadership.
5. Lead and/or participate in projects to develop new routines for Third Party management.
6. Identify when new SKUs are needed and creating new SKUs in system if necessary.
7. Monitor and direct order confirmation issues to CSR and Fulfillment.
8. Ensure purchase order fulfillment completed to finalized job requirements. Properly manage and execute change orders process with the vendor.
9. Manage complaints to the mutual satisfaction of both Gerdau and the customer.
10. Establish and maintain good working relationships with existing and potential customers. The incumbent will be held accountable for resolution of complaints to the mutual satisfaction of both Gerdau and the customer.
11. Establish and maintain good working relationships with business resources across mills, vendors, and sales for the third-party process.
12. Maintain awareness of inventory levels and make sure that they are adequate to meet customer needs and will take the lead to ensure the material movements occur to meet customers’ requirements.
13. Manage incoming and current backlog of customer orders to ensure we are meeting the customer demands and providing accurate promise dates to the customer.
14. Define the process and system to measure the promise date accuracy for meeting customer demands.
15. Define the process and integration points to manage the third-party processing orders to ensure customer satisfaction.
16. Manage current backlog of purchase orders/production orders to ensure material is processed on time to deliver to customer demands.
17. Understand the sales and production process across all product lines that require processing of material outside assigned product line, as needed.
18. Establish goals and plans for personal and professional development.
19. Participate in trade associations, stay abreast of market trends, and any other pertinent information required to meet the needs of Gerdau customers.
21. Engage in new assignments or projects with minimal assistance and direction.