What are the responsibilities and job description for the Service Manager position at Geotrek Vans?
Service Manager — Geotrek Vans (Boulder, CO)
$75,000 – $105,000 per year
Own and build the service department at one of the fastest growing campervan companies in the U.S.
Geotrek Vans is looking for a Service Manager to take full ownership of our service operation, including team, systems, customer experience, and performance.
This is a leadership role with full accountability for how service runs and scales.
What You’ll Own
• Full service department operations including tickets, scheduling, and workflow
• Customer experience from first contact through resolution
• Service team performance and accountability
• Quality control and final sign off on work
• Service efficiency, speed, and cost management
• Systems, reporting, and continuous improvement
• Feedback loop into product and production teams
What Winning Looks Like
• Minimal ticket backlog and fast resolution times
• Customers feel taken care of and confident in Geotrek
• Service runs on clear systems, not chaos
• Issues are solved at the root, not repeatedly
• Service becomes a strong, scalable part of the business
Who You Are
• You have managed or led a service department in automotive, RV, marine, or a similar field
• You take full ownership with no dropped balls and no excuses
• You are highly organized and build systems that scale
• You are strong with customers and even better at solving problems
• You can manage people, priorities, and pressure at the same time
• You make sound decisions quickly and confidently
Compensation
• Base salary $75,000
• On target earnings of $90,000 to $105,000
• Performance based variable compensation tied to service department performance
• Strong upside for high performers as the department scales
Why This Role
We are growing fast, and service is a critical part of our long term customer experience and brand. You will have the opportunity to take ownership of this function and build it the right way from systems to team to execution.
Benefits
• 401(k)
• 401(k) matching
• Paid time off
Salary : $75,000 - $105,000