A/V Technology Support Specialist

Integrating the core values of respect, integrity, compassion, justice, and service, the Technology Support Specialist – Audio Visual is responsible for configuring, delivering, installing, and removing, maintaining and troubleshooting audio visual, computing, and communications hardware and software as required under the direction of the Lead Tech. The role combines both A/V and help desk responsibilities so the Technology Support Specialist – Audio Visual is also responsible for providing callers and visitors to the IT offices with first-level problem resolution and assistance with university technologies, as required under the direction of the lead tech.   Other duties will include training end-users in the operation of technology assets, and documenting work, issues, and inventory.  The position entails some flexibility to accommodate evening and weekend work.

Essential Functions:

• Respond to all requests for assistance with technology-related issues by providing remote and/or in-person support.
• Plan, coordinate, and support the use of audio-visual technologies.
• Plan, coordinate, and support live events using audio-visual technologies.
• Manage and support videoconferencing systems.
• Manage and support the university’s campus cable television system.
• Record, store, and distribute audio and video as required.
• Receive, ship, transport, install, maintain, uninstall, and dispose of technology hardware.
• Record requests for service in the IT ticketing system, and route requests to appropriate staff for follow-up
• Install, maintain, and uninstall software both remote and in-person.
• Troubleshoot and resolve technology hardware and software issues.
• Identify recurring problems and recommend hardware/software/training corrective measures.
• Provide one-on-one informal end-user training.
• Assist in maintaining a support function reference library and local documentation.
• Assist in maintaining records of technology assets, problems, and solutions.
• Maintain confidentiality in all interactions with people and information.
• Perform other related duties as assigned.

Miscellaneous/secondary responsibilities that are sometimes involved in this job:

• Assist in audio and video editing and post-production work.
• Assist in Help Desk operations.
• Install or remove low-voltage signal cabling.
• Represent the department in professional committees and organizations. 

Qualifications:

• Bachelor's degree or equivalent level of training and experience required.
• Two years of audio-visual support and/or help desk experience required.
• Strong software knowledge including Microsoft Windows and Microsoft Office required.
• Ability to maintain confidentiality required.
• Ability to work independently and in teams in a demand-based, service oriented setting required.
• Excellent organizational, interpersonal and communication skills, fluency in both verbal and written English required.
• A /Net certification preferred.

**MUST BE US WORK AUTHORIZED**