What are the responsibilities and job description for the Information Technology Support Specialist position at Equiliem?
The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product related issues.
The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service skills and advanced technical knowledge and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective.
Qualifications
Degree in Computer science, IT or related field
Essential
- Infrastructure Management : Cloud and on-premises environments.
- Azure App Service : Deployment, management, troubleshooting.
- Azure Blob Storage : Data management, secure access.
- SQL Database Management : Azure SQL, on-premises SQL.
- Azure Active Directory (AD) : Identity management, hybrid integration.
- Azure Entra : Identity governance, access policies.
- Security & Compliance : Identity protection, data encryption.
- Enterprise Integration : Hybrid cloud and on-prem systems. Desireable
- Microsoft : AZ900, AZ104.
Your Personal Skills and Attributes
- Reliable self-starter that is service driven that enjoys getting the job done.
- Can think through problems, troubleshoot in a methodical manner and escalate as required.
- Can undertake small/medium projects.
- Has a good understanding of IT security.
- Likes to build resilient solutions.
- Is always open to learn new skills and adding value.
- Has good documentation and communications skills.
- Ability to work out of hours if required
Salary : $85,000 - $125,000
