Digital Learning Support Specialist

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Atlanta, GA

A part of the College of Lifetime Learning, Georgia Tech Professional Education is the global campus and lifetime education arm of the Georgia Institute of Technology offering professional development courses, certificate programs, and online master's degrees in a variety of formats to meet the needs of working professionals and industry partners in STEM and business fields worldwide. On an annual basis, GTPE serves and supports more than 100,000 learners, the "students," who don't live on campus but outnumber those who are physically here, representing industries such as data science and analytics, safety and health, cybersecurity, and project management.

The Digital Learning Support Specialist supports the design, development, and implementation of innovative digital learning solutions that enhance the educational experience for both students and faculty. This role provides training, guidance, and resources to educators on best practices for integrating technology into teaching and learning. By promoting the effective use of digital tools and platforms, the specialist ensures that instructional strategies are engaging, accessible, and aligned with institutional goals for academic excellence.

Job Duty 1 -
Provide training and professional development opportunities for instructors on the effective integration of digital tools and technologies in their courses

Job Duty 2 -
Evaluate and recommend digital learning platforms and resources that align with the institution's educational goals and objectives.

Job Duty 3 -
Support the implementation of online and blended learning courses by assisting with course design, development, and assessment

Job Duty 4 -
Analyze data on student engagement and performance to inform continuous improvement of digital learning initiatives

Job Duty 5 -
Create and maintain instructional materials and resources that promote best practices in digital pedagogy and technology use

Job Duty 6 -
Stay informed about trends and innovations in digital learning and technology to enhance the institution's offerings and strategies

Job Duty 7 -
Advocate for the needs of faculty and students regarding digital learning resources and support, ensuring a positive and effective learning environment

Job Duty 8 -
Collaborate with faculty to design and develop engaging digital learning experiences that enhance student learning outcomes

Job Duty 9 -
Collaborate with instructional designers and technical staff to ensure the seamless operation of digital learning systems and platforms

Job Duty 10 -
Perform other duties as assigned

Educational Requirements
Bachelor's degree in related discipline or equivalent, related experience

Other Required Qualifications
Overnight travel requearninged for project delivery; flexibility in on-site daily service delivery hours degree in Information or Educational Technology, (due to client shift schedules, project requearningements).

Required Experience
4 years of relevant experience

Additional Preferred Qualifications
Preferred skills include web application and/or platform support OR educational technology solutions integration and delivery; Strong technical writing, documentation, and/or training; Knowledge of XML or other markup language; Skills in large-scale scripting and automation of tasks

Preferred Educational Qualifications
Master's degree in related discipline or equivalent, related experience

Additional Preferred Qualifications:

• Thorough knowledge of digital credentialing platforms, and learning management systems, particularly Canvas, is preferred.
• Knowledge to support standards and practice for offering credentials across non-credit, for-credit and professional development offerings.
• Research and benchmark industry best practices in credentials, CLRs, LERs and make process improvement recommendations.
• Support faculty, staff and learners in receiving distributed credentials and liase with involved stakeholders (marketing, IT, registrar, and internal issuers).
• Ability to create and enter credentials in the system using Adobe Creative Suite or similar applications.
• Ability to align creative efforts with overarching brand goals, business objectives, market trends and company values.
• Demonstrated understanding and communication of brand identity though visual content creation.
• Share commitment to the learners experience and to upholding and maintaining the integrity of academic records.
• Ability to multi-task and champion, be point of contact, and provide administrative support for digital credential use across campus.
• Maintain support and KB articles for learner support.

$75,751.00 (min) - $105,518.00 (max)

SKILLS
This job requires proven ability to analyze, troubleshoot, and resolve complex customer technology and vendor issues; Skills in application development, integration administration, and service delivery, particularly Web, Digital Media, Educational Technology, or Cloud-based applications, services, and capabilities; Proven ability to plan, organize, and multitask in order to meet deadlines, and to coordinate the work of others; Excellent skills in service delivery, customer focus, and relationship management; Intermediate to advanced knowledge of office applications; Advanced knowledge of multiple operating system environments, including multiple web browsers and digital media production and playback tools; Excellent oral and written communication skills; Ability to plan and execute communications and training, Excellent team and interpersonal skills in a matrix environment; Ability to foster teamwork within team and with partners; Highly responsive, positive, organized, detail-oriented, self-motivated, and able to effectively coordinate and multi-task among competing priorities; Working knowledge of massive open online courses, online learning, and/or learning management system environments.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of race, ethnicity, ancestry, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. This prohibition applies to faculty, staff, students, and all other members of the Georgia Tech community, including affiliates, invitees, and guests. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

More information on these policies can be found here: https://www.usg.edu/policymanual/section6/c2714 Board of Regents Policy Manual | University System of Georgia (usg.edu).

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening

• Standard Enhanced Education