What are the responsibilities and job description for the Assistant Director of Events and Auxiliary Services position at Georgia Southwestern State University?
The Assistant Director of Events and Auxiliary Services at Georgia Southwestern State University plays a key role in supporting the operational, financial, and strategic management of campus auxiliary enterprises. This position helps lead services that enhance student life and campus engagement, including dining services, bookstore operations, vending, mail services, and event/conference operations. The Assistant Director ensures these high-quality services align with the university's mission and contribute positively to the student experience and generate auxiliary revenue.
This individual plays a critical role in enhancing campus life, supporting institutional goals, and fostering partnerships with internal and external stakeholders.
Responsibilities
Auxiliary Services and Events (90%) Assist in overseeing daily operations of all auxiliary units to ensure efficiency, customer satisfaction, and compliance with institutional policies. Manage the daily operations of the university's event and conference services, including scheduling, planning, logistics, and execution. Support contract management for outsourced vendors (e.g., food services, bookstore, vending), including monitoring performance, resolving issues, and ensuring adherence to service agreements. Collaborate with campus stakeholders, student organizations, and external clients to coordinate services, facility use, and events ranging from academic ceremonies and student activities to conferences and summer programs. Serve as liaison for internal and external event clients, ensuring exceptional customer service and adherence to university policies. Oversee the reservation system, ensuring accurate scheduling and billing. Work closely with campus partners (e.g., Facilities, Public Safety, IT, Student Affairs, Dining Services) to support collaborative programs and services and ensure seamless event execution. Assist with marketing and outreach for conference and event services to increase campus and community engagement. Support sustainability and innovation initiatives across auxiliary services. Develop and enforce departmental policies and procedures to streamline operations, enhance services, improve efficiency, and mitigate risk. Monitor budgets, generate event-related financial reports, and support revenue-generating initiatives. Serve on university committees related to events, emergency planning, or space management as needed. Support the broader auxiliary services portfolio when needed and act on behalf of the Director of Auxiliary Services during their absence. Performs other duties as assigned. (10%)
Required Qualifications
Knowledge and level of competency commonly associated with the completion of a bachelor's degree in Event Management, Hospitality Management, Business Administration, Higher Education Administration, or a related field.
2 or more years of experience in auxiliary services, event or conference planning, higher education administration, or a related field.
Experience supervising staff, vendor management and managing multiple events simultaneously.
Required Documents to Attach
Resume
Cover Letter
Knowledge, Skills, & Abilities
Excellent organizational, interpersonal, and communication skills.
Ability to problem-solve, manage multiple projects and meet deadlines in a fast-paced, high-pressure environment.
Proficient with event management software and Microsoft Office Suite.
Strong attention to detail and commitment to customer service, student success and continuous improvement.
Familiarity with university operations, student services, auxiliary enterprise models, risk management, space utilization, and ADA compliance in event settings. Knowledge of State of Georgia, University System of Georgia, and GSW policies and procedures.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
This individual plays a critical role in enhancing campus life, supporting institutional goals, and fostering partnerships with internal and external stakeholders.
Responsibilities
Auxiliary Services and Events (90%) Assist in overseeing daily operations of all auxiliary units to ensure efficiency, customer satisfaction, and compliance with institutional policies. Manage the daily operations of the university's event and conference services, including scheduling, planning, logistics, and execution. Support contract management for outsourced vendors (e.g., food services, bookstore, vending), including monitoring performance, resolving issues, and ensuring adherence to service agreements. Collaborate with campus stakeholders, student organizations, and external clients to coordinate services, facility use, and events ranging from academic ceremonies and student activities to conferences and summer programs. Serve as liaison for internal and external event clients, ensuring exceptional customer service and adherence to university policies. Oversee the reservation system, ensuring accurate scheduling and billing. Work closely with campus partners (e.g., Facilities, Public Safety, IT, Student Affairs, Dining Services) to support collaborative programs and services and ensure seamless event execution. Assist with marketing and outreach for conference and event services to increase campus and community engagement. Support sustainability and innovation initiatives across auxiliary services. Develop and enforce departmental policies and procedures to streamline operations, enhance services, improve efficiency, and mitigate risk. Monitor budgets, generate event-related financial reports, and support revenue-generating initiatives. Serve on university committees related to events, emergency planning, or space management as needed. Support the broader auxiliary services portfolio when needed and act on behalf of the Director of Auxiliary Services during their absence. Performs other duties as assigned. (10%)
Required Qualifications
Knowledge and level of competency commonly associated with the completion of a bachelor's degree in Event Management, Hospitality Management, Business Administration, Higher Education Administration, or a related field.
2 or more years of experience in auxiliary services, event or conference planning, higher education administration, or a related field.
Experience supervising staff, vendor management and managing multiple events simultaneously.
Required Documents to Attach
Resume
Cover Letter
Knowledge, Skills, & Abilities
Excellent organizational, interpersonal, and communication skills.
Ability to problem-solve, manage multiple projects and meet deadlines in a fast-paced, high-pressure environment.
Proficient with event management software and Microsoft Office Suite.
Strong attention to detail and commitment to customer service, student success and continuous improvement.
Familiarity with university operations, student services, auxiliary enterprise models, risk management, space utilization, and ADA compliance in event settings. Knowledge of State of Georgia, University System of Georgia, and GSW policies and procedures.
Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.