What are the responsibilities and job description for the Commercial Support Specialist position at Georgia Ports Authority?
JOB INFORMATION:
Job Title: Commercial Support Specialist
Department(s): 5087 - Beneficial Cargo Owner Sales
Location(s): Garden City Terminal
FLSA Status: Exempt
JOB OVERVIEW:
Under the supervision of the Vice President of Sales & Marketing and in coordination with Customer Experience leadership, the Commercial Support Specialist supports commercial growth initiatives while delivering exceptional customer service to internal and external stakeholders.This role is primarily focused on supporting the sales organization through Salesforce administration, sales campaign tracking, reporting, customer engagement, meeting coordination, and administrative support. In addition, the position supports Customer Experience operations by assisting with escalated customer issues, coordinating with internal departments, monitoring KPIs, and helping maintain a high standard of customer service execution.The Commercial Support Specialist serves as a key liaison between Sales, Customer Experience, Operations, IT, Finance, and customers to promote communication, responsiveness, and customer satisfaction.
Upholds the values of the GPA to promote Safety, Integrity, Respect, Community, Creativity and Opportunity. Promotes a safe work environment by participating in safety initiatives and reporting unsafe conditions and behaviors.
JOB DUTIES:
- Supports the sales team by coordinating meetings, customer appointments, and sales activities.
- Maintains organized sales records and ensures Salesforce data accuracy, including leads, opportunities, accounts, and campaign activity.
- Generates and distributes Salesforce reports and dashboards to provide visibility into sales performance, pipeline activity, and campaign results.
- Tracks sales campaigns and customer engagement initiatives to ensure follow-up actions are completed in a timely manner.
- Assists with preparation and distribution of presentations, promotional materials, and supporting documentation for customer meetings and events.
- Handles customer inquiries, urgent calls, emails, and messages when sales representatives are unavailable.
- Supports the identification of sales leads, market trends, and customer opportunities.
- Assists with organizing customer visits, facility tours, trade events, and meetings.
- Collaborates with Sales Leadership to monitor KPIs, campaign ROI, and customer engagement metrics.
- Maintains customer contact records and updates business information within Salesforce and Outlook.
- Assists with resolving elevated customer concerns and acts as a liaison between customers and internal GPA departments.
- Coordinates with Operations, IT, Finance, and other internal departments to support efficient cargo flow and customer service execution.
- Supports Customer Experience leadership in monitoring KPIs, service standards, and operational performance metrics.
- Helps ensure Customer Experience staff and stakeholders remain informed on process, policy, and service updates.
- Participates in process improvement initiatives and cross-functional project teams.
- Assists with maintaining departmental coverage schedules and operational support as needed.
- Supports training and onboarding initiatives for customer-facing processes and systems.
- Promotes a customer-focused culture centered on responsiveness, professionalism, and continuous improvement.
JOB REQUIREMENTS:
Knowledge, Skills, & Abilities
Strong organizational skills HighProficiency in Salesforce reporting, dashboards, campaign tracking, and CRM data management. MediumStrong customer service and relationship management skills. HighExcellent written, verbal, and presentation communication skills. HighStrong interpersonal skills with the ability to collaborate across departments and with external customers. HighAbility to work effectively in a fast-paced environment while meeting deadlines. HighStrong analytical and problem-solving capabilities. MediumKnowledge of international trade, logistics, and port operations preferred. MediumProficiency in Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams. High
Strong organizational skills HighProficiency in Salesforce reporting, dashboards, campaign tracking, and CRM data management. MediumStrong customer service and relationship management skills. HighExcellent written, verbal, and presentation communication skills. HighStrong interpersonal skills with the ability to collaborate across departments and with external customers. HighAbility to work effectively in a fast-paced environment while meeting deadlines. HighStrong analytical and problem-solving capabilities. MediumKnowledge of international trade, logistics, and port operations preferred. MediumProficiency in Microsoft Office applications including Excel, PowerPoint, Outlook, and Teams. High
Experience
- 1-3 years Experience in sales support, customer service, customer experience, or commercial operations preferred. Required
- 1-3 years Experience using Salesforce or other CRM systems strongly preferred. Preferred
- 1-3 years Experience in logistics, transporation, supply chain, or International Trade Preferred Preferred
- 1-3 years Experience working with operational or customer service KPI's preferred
Education
- Required Bachelor's Degree
Licenses & Certifications
- TWIC - Transportation Worker Identification Credential Required within 30 Days
Note: This job description is not necessarily an exhaustive list of all duties, responsibilities, job requirements, or working conditions associated with the job. Management reserves the right to revise the job or to require the performance of different or additional tasks. The employee must be able to perform the essential functions of the job, with or without reasonable accommodation, an without direct threat to the health or safety of others.
Revised: 5/19/2026
Mission: To empower entrepreneurs, strengthen industries, sustain communities, and fortify families by relentlessly striving to accelerate global commerce.