What are the responsibilities and job description for the SAP S/4HANA Service & Warranty Lead position at Georgia IT?
SAP S/4HANA Service & Warranty Lead – Automotive – Hybrid position
Newark, California (7373 Gateway Boulevard, Newark- CA)
Duration: 12 Months
Rate: DOE
NOTE-
Claim adjudication will be performed in SAP as the system of record. Lucid does not use SAP FSM or SAP CEC.
The client plans to use Salesforce Field Service and Service Cloud as their strategic front-end for their company-owned Service Centers (this is their “DMS”).
For their global Importer and Authorized Repairer partners (similar to dealers), they are building a full-stack custom portal.
Lucid’s SAP S/4 HANA must integrate with both of the above to support after-sales business processes via their middleware, which is Workmate.
The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.
The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.
Solution Leadership & Architecture
· Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
· Define target architecture leveraging:
o SAP S/4HANA Service (Embedded Service Management)
o SAP CS / SD Service scenarios
o SAP Warranty Management
o Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
· Drive fit-to-standard workshops and gap analysis with business stakeholders.
· Business Process Ownership
o Own and optimize After-Sales Service and Warranty processes, including:
§ Warranty claim adjudication (dealer and third-party)
§ Vehicle and parts warranty tracking
§ Labor operation and failure code management
§ Goodwill and recall campaign handling
§ Service order processing and billing
o Align global and regional service processes while supporting localization needs.
o Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.
o Partner with:
§ After-Sales Operations
§ Quality and Engineering
§ Finance and Controlling
§ Dealer Network and Business Transformation teams
o Translate business strategy into executable SAP designs and roadmaps.
o Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
o Ensure integration consistency across:
§ Vehicle Master & VIN handling
§ Parts logistics
§ Financial settlement and accruals
o Support testing strategy (SIT/UAT), cutover planning, and production readiness.
o Enforce SAP and automotive compliance standards.
o SAP & Functional Expertise
§ 10 years of SAP experience with strong leadership in the Service and Warranty domains.
§ Hands-on experience with:
§ SAP S/4HANA Service or SAP CS
§ SAP Warranty Management
§ Service Orders, Notifications, and Settlement
§ Deep understanding of automotive after-sales processes and dealer ecosystems.
§ Experience leading large-scale SAP S/4HANA transformation programs.
§ Strong communication and executive stakeholder management skills.
§ Ability to mentor functional teams and influence design decisions across workstreams.
§ Experience integrating S/4HANA with:
§ SAP FSM or CRM/CEC
§ Dealer Management Systems (DMS)
§ External warranty or adjudication platforms
§ Working knowledge of IDocs, APIs, and integration patterns.