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Program Director, Child Welfare Services (CICC) - 00165065

Georgia Department of Human Services
Atlanta, GA Full Time
POSTED ON 4/10/2026
AVAILABLE BEFORE 4/25/2026
Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS),Division of Family & Children Services (DFCS) is seeking candidates for the position of Program Director, Child Welfare Services (CICC). Positions are located statewide based on location of candidate.

JOIN OUR TEAM!!!

Shift: Monday through Friday 8 AM to 5 PM including holidays and After Hours as needed.

Pay Grade: N

Manages the administration of policies and programs designed to protect and protect children and families. Ensures mandated services with priority of child safety and service provision to children and families. Directs subordinate managers and staff.

Role And Responsibilities

Under broad supervision, the CPS Intake Communication Center Program Director, Child Welfare Services, will:

  • Making recommendations to improve equipment, design, service, or production schedule.
  • Organizes and executes activities and special projects.
  • Prepares reports, and makes recommendations or determinations based on analysis.
  • Promotes goals and objectives of the program in all forms of media.
  • Provides program, administrative, and/or technical assistance and interpretation.
  • Research and resolve detailed issues/questions and prepare documents.
  • Serves on development teams, proposes drafts, and/or reviews current policies to recommend changes.
  • Assists assigned agencies with information, resolving problems, and provide services.
  • Project Director for the CPS Intake Communications Center (CICC) will fulfill dual roles of being the Lead Program Specialist for the Field Program Specialist Team and Project Manager for the CICC Quality Assurance Team.

Project Manager Will

  • Analyze and assess the effectiveness of existing programs to ensure identified outcome measures are achieved.
  • Assure compliance with DFCS policy, appropriate documentation standards, and reporting requirements.
  • Foster a cooperative and team-oriented environment within DFCS and with external agencies and providers.
  • Facilitate communication within DFCS at all levels regarding specific case-level as well as general-level procedure and policy.
  • Collect and analyze data related to performance indicators and resources.
  • Reviews a random sample of intakes monthly or as defined to ensure quality and fidelity.
  • Provides data relevant to reviews conducted for adherence to SRS model.
  • Bachelor's degree in a related area from an accredited college or university AND two (2) years experience managing subordinate supervisors in a human service delivery program.

OR

  • Bachelor's degree in a related area from an accredited college or university AND two years of experience at the lower level (CWS Administrator) or position equivalent.

Related qualifications/experience: Related qualifications include social work and behavioral science degrees, including but not limited to the following: social science, psychology, sociology, child development, family studies, criminal justice, education, public health and public administration. Related experience include the provision of services in a social services environment.

Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the minimum qualifications, demonstrate some or all of the following skills/experience:

  • Experience/Knowledge in all social service programs, specifically with CPS Intake Communication Center, of the Division of Family and Children Services.
  • Strong work experience conducting child protective services investigations, to include special investigations.
  • Minimum of 3 years’ Experience as a Field Program Specialist or Child Welfare Services Administrator (highly desirable).

Special Requirements

  • Must have reliable transportation, proof of auto insurance, a valid state-issued driver’s license, and an acceptable driving history record.

For more detailed information about the Georgia Department Human Services

https://dhs.georgia.gov/

Employment Information

Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.

DHS is an Equal Opportunity Employer

If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: hrhelpline@dhs.ga.gov.

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.

As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Salary.com Estimation for Program Director, Child Welfare Services (CICC) - 00165065 in Atlanta, GA
$79,914 to $105,693
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