Federal Work Study Student - Financial Aid

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society. As one of only three selective state institutions in the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers nationally recognized undergraduate and graduate programs that emphasize an expansive liberal arts education focused on critical thinking. Through personalized attention and award-winning, high-impact practices such as internships, service- and community-based learning, leadership development, and study abroad, GCSU prepares leaders, problem solvers and life-long learners for successful careers. The university offers small class sizes and personalized attention for optimal student engagement in a residential setting with opportunities for a variety of transformational experiences through experiential learning. The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia and located only 90 miles southeast of Atlanta.

Georgia College & State University is committed to protecting academic freedom and supporting the freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.

The Student Worker position in the Office of Financial Aid provides essential clerical and operational support. The student worker assists with day-to-day administrative functions, serves as a point of contact for office visitors and callers, and contributes to a professional and welcoming office environment. This position offers students the opportunity to develop transferable workplace skills including communication, organization, time management, and professionalism.

Front Office & Customer Service - 40

• Greet and assist students, faculty, staff, and visitors in a courteous and professional manner.
• Answer and route incoming phone calls; take and relay accurate messages.
• Provide general information about office services, procedures, and referrals.

Clerical & Administrative - 30

• Perform data entry, filing, scanning, copying, and document preparation tasks.
• Maintain physical and electronic filing systems.
• Manage mail distribution and supply inventory as assigned.

Technology & Systems - 25

• Use Microsoft Office Suite (Word, Excel, Outlook).
• Support digital record-keeping and database entry tasks.

Other - 5

Other duties as assigned.

Current enrollment as a student at the institution; at least half-time status, which is 6 credit hours.

Other Required Qualifications
Be awarded Federal Work Study (FWS) through the Financial Aid Office at GCSU for the current aid year. Federal Work Study awards can be confirmed through the student's PAWS account, Financial Aid, then Award Offer tab. Students who are not awarded FWS can contact the Financial Aid Office to see if they are eligible at financialaid@gcsu.edu.

This position will work in-person up to 19 hours per week.

Experience working in an office setting.
Experience in Customer Service.
Ability to work a flexible schedule around class commitments.

Knowledge

• Proficiency with basic computer applications, including Microsoft Office
• Must have basic phone etiquette

Skills

• Demonstrated ability to communicate effectively, both verbally and in writing
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize effectively in a busy office environment

Abilities

• Strong interpersonal skills and a commitment to providing excellent customer service
• Ability to maintain confidentiality and handle sensitive information with discretion
• Ability to work independently with minimal supervision and as part of a team
• Reliability, punctuality, and a professional demeanor

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Georgia College & State University (GCSU) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. No person shall, on the grounds of race, color, sex (including pregnancy, sexual orientation, and gender identity), religion, national origin, age, disability, veteran status, or genetic information, be excluded from employment or participation in, be denied the benefits of, or otherwise be subjected to discrimination, under any program or activity conducted by GCSU.

Georgia College & State University is a national award-winning institution in areas of student success and achievement. It strives to achieve excellence in the composition of its community, educational programs, university policies, research and scholarship, campus life, employment practices, extracurricular activities, and community outreach. It is a priority of the university to be a welcoming and inclusive environment so that its campus culture will enhance the ability of its community members to succeed in their endeavors, to be respected as individuals, and to feel a sense of belonging.