Housing Specialist

Position Overview

The Housing Specialist is responsible for a wide range of activities relating to determining and documenting participant eligibility, income and rent in support of the Public Housing Program. The Housing Specialist may perform admissions, re-certifications, interim adjustments, rent increases, inspections, and address participant problems. The role will exercise considerable judgment and initiative in carrying out day-to-day responsibilities subject to established procedures, practices, and standards.

Duties and Responsibilities

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge, skills, and abilities typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. The Housing Specialist may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance the workload.

• Assumes responsibility for reviewing verifying, and processing applications for admission.
• Briefs applicants to explain program requirements regarding Housing Authority, HUD, local and State & Federal policies for admissions and continued assistance.
• Determines applicant and tenant eligibility for admission and continued participation, portability with accuracy and efficiency; calculates tenant rent for admission, interim, annual, and special re-examinations with accuracy and efficiency.
• Verifies information received by contacting employers, landlords, social assistance agencies and other related sources.
• Remains abreast of, understand, and apply Federal, State, and agency guidelines and policies to determine the type and amount of assistance, if any for which program applicants and participants are eligible.
• Remains current, understands, and applies federal, state, agency guidelines and policies related to Public Housing and Housing Choice Voucher programs.
• Ensures all information entered in computer software agrees with the supporting documentation in files.
• Provides advice and assistance on the locations and selection of suitable safe housing.
• Assists in ensuring that payments are made in a timely manner.
• Prepares, assists, and compiles reports as needed.
• Research, resolves, and provides follow-up on participants’ complaints.
• Performs initial, special and annual inspections of units, ensuring compliance with established rules and regulations, standards and requirements; notifies clients of outcome of inspections.
• Effectively interprets, communicates, HUD programs, policies, and procedures as they relate to inspections and Public Housing case management.
• Maintains thorough knowledge of changes in PIH Notices in accordance with HUD and GHA policy and procedures.
• Schedules and performs admissions, annual re-certifications, and interim redeterminations of rent.
• Effectively communicates with management to achieve department objectives, goals, and deadline; informs management of area activities and any significant matters.
• Uses discretion in disseminating information and is highly guarded with confidential information.
• Accurately completes special projects and miscellaneous assignments with prescribed time frames as required. Provides other support assistance and runs errands as needed.
• Adheres to policies and procedures. Complies with the Authority expectations of staff.
• Performs other duties as assigned or required.

Experience/Requirements
- High School Diploma or equivalent (G.E.D.)
- 2-4 years of related experience is helpful
- Proven ability to communicate effectively
- Prior customer service experience is a plus
- Background in property management will be considered an asset.

This position requires a compassionate individual dedicated to helping others achieve their housing goals while navigating complex systems. If you are passionate about making a difference in the lives of individuals and families, we encourage you to apply.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Case management: 2 years (Required)
• Customer service: 2 years (Required)
• Property management: 2 years (Preferred)

Work Location: In person