What are the responsibilities and job description for the Recall & Referral Scheduler position at Charleston Gastroenterology Specialist P?
Charleston GI has been developing since 1989, our practice is the first and largest gastroenterology practice in the Lowcountry to operate a physicians' practice and three nationally certified and state licensed endoscopy centers. Our team includes ten outstanding Board Certified Gastroenterologists, with a combined experience of over 100 years of treating patients.
We value the health, service, and satisfaction of our patients above all else.
Job Purpose:
Recall & Referral Scheduler ensures patients are being contacted and scheduled efficiently. The Recall & Referral department will be responsible for contacting all physician recall patients and all physician referral patients to schedule an office consultation, an open access procedure or a recall procedure.
Duties: (includes, but are not limited to)
- Calling patients and scheduling their appointments
- Responding efficiently and accurately to patients
- Effectively communicating with physicians, staff and patients
- Engaging in active listening to patients
- Utilizing software, databases, scripts, and tools appropriately
- Adhering to all company policies and procedures
- Flexibility is essential
- Recall & Referral scheduler will perform other essential activities or duties as assigned on an as needed or regular basis by his/her designee
Anticipated Schedule:
Monday- Thursday 8 AM- 5 PM
Friday- 8 AM- 1 PM
Location:
2001 2nd Avenue
Suite 101
Summerville, SC 29486
Requirements:
- Minimum Education Requirements: High School diploma or equivalent
- 2 years experience in healthcare preferred
Skills and Abilities:
- Knowledge of Medical Terminology
- Work independently
- Manage multiple priorities
- Outstanding customer service skills
- Experience with high patient volume
- Excellent telephone etiquette and manner, and ability to communicate clearly and effectively
- Ability to exercise tact under pressure
- Ability to work in a team environment and effectively contribute as a member of a team
- Excellent time management and organizational skills
- Ability to express self clearly
- Ability to act as a team member and to exhibit initiative to benefit Charleston G.I. and those it serves
- Accuracy, integrity and professionalism
- Ability to exhibit prompt, reasonable, reliable and sustainable attendance