Front Desk Representative

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Georgetown Community Hospital is an acute care hospital with 75-beds offering a broad range of inpatient, outpatient, intensive care, surgical, emergency and diagnostic services. From our bariatrics to women’s services to radiology, we have a wide range of services serve our community.

Where We Are:

Georgetown is a small town bursting with charm in the midst of Kentucky Horse Country and is the true birthplace of bourbon. We are proud to be Kentucky’s fastest growing city and home to a diverse list of adventures for all including petting a thoroughbred champion, feeling the thunder of a new engine roar to life, and strolling along a bustling Victorian-era downtown with architectural charm and locally-owned shops, restaurants, craft breweries and a bourbon distillery.

Why Choose Us:

• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
• Competitive Paid Time Off / Extended Illness Bank package for full-time employees
• Employee Assistance Program – mental, physical, and financial wellness assistance
• Tuition Reimbursement/Assistance for qualified applicants
• Options for accident, critical illness, long-term, short-term, and hospital indemnity insurance
• Professional development opportunities
• And much more…

Position Summary

The Front Desk Representative provides superior customer service to patients, families, and staff while ensuring accurate and efficient registration, communication, and administrative support.

• Reports to: Practice Manager
• FLSA Status: Non-exempt

Minimum Qualifications

Education

• High school diploma or equivalent required

License

• Not required

Certifications

• Not required

Required Skills

• Strong critical thinking skills and sound judgment
• Ability to work independently with minimal supervision
• Ability to function effectively in a fast-paced, stressful environment
• Proficient in reading, writing, and basic mathematical functions
• Excellent interpersonal and customer service skills
• Strong organizational skills with attention to detail
• Ability to multitask and work efficiently under pressure
• Professional appearance and demeanor
• Technology proficiency including:
  • Microsoft Office Suite
  • EMR systems
  • Practice management software
  • Clockwise system
• Knowledge of medical terminology and insurance policies preferred but not required

Essential Functions

• Collect, verify, and accurately enter patient demographic, billing, and clinical information
• Greet patients and manage check-in/check-out processes using the Clockwise system
• Enter patient data and scan documents into the EMR system
• Verify and update insurance and demographic information
• Collect patient payments and maintain accurate financial records
• Respond to patient inquiries and route messages appropriately to clinical staff
• Maintain accurate accounting of the cash drawer during shifts
• Conduct follow-up calls to patients after visits, as needed
• Ensure cleanliness and organization of the front desk, lobby, and registration areas

Non-Essential Functions

• Perform additional duties as assigned

Travel Requirements

• None required

EEOC Statement:

Georgetown Community Hospital is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

We employ and provide care to people from all walks of life. We are committed to promoting healing, providing hope, preserving dignity and producing value with an inclusive workforce in which diversity is leveraged, respected, and reflective of the patients, family members, customers and team members we serve.Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.