What are the responsibilities and job description for the Helpdesk Technician - Full Time position at George Regional Health System?
Job Overview:
The Helpdesk Technician provides frontline technical support to computer users in an organization. They troubleshoot issues, solve computer problems, and assist users across various devices and software programs.
Responsibilities:
- Provide timely first-response to user requests for technical assistance across various channels (phone, email, chat etc.)
- Diagnose and resolve common computer, software, network and equipment issues
- Walk users through problem-solving steps to identify and correct issues
- Log and track helpdesk requests using ticketing system
- Escalate complex issues to appropriate technical teams
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Train users on new software or equipment and create support documentation
- Maintain inventory of technology assets and software licenses
- Adhere to and document standard helpdesk processes and procedures
- Identify recurring problems and suggest improvements on services
- Assist in IT purchases
- Maintain IT Stock and Inventory
Skills:
- 1-2 years of helpdesk, desktop support or related experience
- Working knowledge of various OS, software, networks and hardware
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to multi-task and prioritize requests
- Detail-oriented with good documentation skills
- Flexibility to work in fast-paced environment
- Associate's degree in computer related field is preferred
- IT certifications preferred
Pay: $30,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $30,000 - $100,000