What are the responsibilities and job description for the Coordinator of Residential Student Support position at George Mason University?
Department: University Life
Classification: Administrative Faculty
Job Category: Administrative or Professional Faculty
Job Type: Full-Time
Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)
Location: Fairfax, VA
Workplace Type: Hybrid Eligible
Sponsorship Eligibility: Not eligible for visa sponsorship
Salary: Salary range starting low to mid $50k; commensurate with education and experience
Criminal Background Check: Yes
About the Department:
The Student Support and Advocacy Center (SSAC) is committed to providing an empowering environment for all Mason students to seek support services and explore healthy life choices. The Center offers educational programming, one-on-one consultations, and resources in areas of sexual and interpersonal violence, financial well-being, basic needs, substance use, and collegiate recovery. Staff also assist students encountering barriers to personal success.
About the Position:
As a coordinated effort within the Division of University Life at George Mason University, the department's of Housing and Residence Life and the Student Support and Advocacy Center established a formal collaborative endeavor to address concerns regarding residential students in distress. The Coordinator of Residential Student Support manages a caseload of residential students in distress cases and works to develop individual action plans to assist in addressing concerns identified by the student, a university employee, or any other concerned individual. The Coordinator reports directly to the Assistant Director of Care & Outreach. The purpose of this collaboration provides students with guidance to support their personal success and overall well-being.
Responsibilities:
- Manages referrals and student issues related to distress intervention, meets with students and consults with Assistant Director when appropriate. Responds to referrals and other communication from residents and staff. Ensures student records are maintained in accordance with university policies and applicable laws.
- Implements developmentally appropriate interventions, coordinates resources and services, and monitors follow-up and progress of students in distress cases. Provides individualized support to students with concerns related to mental health, financial distress, food insecurity, and other challenges.
- Collaborates with other units in assisting students in distress including, but not limited to, Counseling and Psychological Services, Student Health Services, Student Conduct, Disability Services, University Police, and appropriate academic administrators and faculty from around the University. Collaborates with Residential Communities staff to coordinate outreach.
- Provides support and guidance to offices in matters pertaining to case management. Consults with the Assistant Director of Residential Student Support, Associate Director of the Student Support and Advocacy Center, Associate Director of Residential Student Success, and Dean of Students staff when impact of a situation crosses functional boundaries. Serves as a member of the University CARE team.
Required Qualifications:
- Master’s degree in related field or equivalent combination of education and experience;
- Experience (typically obtained in 1 years of full-time work) in direct service to individuals facing life challenges;
- Interpersonal, verbal, and written communication skills;
- Problem solving and analytical skills;
- Ability to maintain confidential information;
- Ability to build and maintain successful collaborative relationships in a diverse campus community;
- Ability to operate various software programs, including data management platforms and Microsoft Office products; and
- Ability to demonstrate skills to work in a high-paced environment with frequent interruptions.
Preferred Qualifications:
- Experience (typically obtained in 2 years of full-time experience) in a university setting within student affairs managing students in distress cases and related issues;
- Previous work experience with a behavior intervention or CARE team;
- Knowledge about college student mental health concerns; and
- Ability to effectively engage with a diverse population of students facing a spectrum of life challenges.
Instructions to Applicants:
For full consideration, applicants must apply for the Coordinator of Residential Student Support at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.
Posting Open Date: September 29, 2025
For Full Consideration, Apply by: October 13, 2025
Open Until Filled: Yes
Mason Ad Statement
Mason is currently the largest and most diverse university in Virginia with students and faculty from all 50 states and over 135 countries studying in over 200 degree programs at campuses in Arlington, Fairfax and Prince William, as well as at learning locations across the commonwealth. Rooted in Mason’s diversity is a campus culture that is both rewarding and exciting, work that is meaningful, and opportunities to both collaborate and create.
If you are interested in joining the Mason family take a look at our current opportunities and catch some Mason spirit at jobs.gmu.edu/!
George Mason University, Where Innovation is Tradition.
Equity Statement
George Mason University is an equal opportunity/affirmative action employer, committed to promoting inclusion and equity in its community. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any characteristic protected by law.
Campus Safety Information
Mason’s Annual Security and Fire Safety Report is available at http://police.gmu.edu/annual-security-report/
Salary : $50,000
