What are the responsibilities and job description for the Automotive Service Advisor – Sales-Driven Winner Wanted position at George Automotive Services?
Automotive Service Advisor – Sales-Focused
Winners start winning on day one. George Automotive Services in Danville is looking for a hungry, humble and smart Service Advisor who is driven by sales goals, committed to honest customer service and ready to contribute to a winning team.
This is not an order-taking position. We need someone who can build trust, clearly explain vehicle needs, confidently ask for the sale, and consistently work toward individual and company sales goals.
We believe strong sales come from educating customers and presenting truthful recommendations—not pressure, exaggeration, or fear-based selling.
We Want Winners
Winners begin contributing on day one. We want to be surrounded by people who take ownership, pursue results, accept coaching, and raise the performance of the entire team.
Being a winner does not mean being perfect. It means showing up prepared, learning quickly, responding positively to feedback, and taking responsibility for your results.
What You’ll Do
- Greet customers and guide them through the repair process.
- Listen carefully and document customer concerns accurately.
- Review technician inspections and prepare complete estimates.
- Clearly explain recommended repairs and their value.
- Confidently ask customers to approve needed services.
- Follow up on declined repairs and unsold estimates.
- Maintain consistent customer communication throughout the day.
- Work toward sales, close-ratio, ARO, and customer-service goals.
- Keep repair orders organized, accurate, and updated.
- Work closely with technicians and other advisors.
- Help solve problems without blaming customers or coworkers.
The Person We’re Looking For
You are:
- Hungry: Self-motivated, competitive, and driven to improve.
- Humble: Coachable, accountable, and willing to admit mistakes.
- Smart: Aware of how your words and actions affect customers and teammates.
- Comfortable discussing money and asking for the sale.
- Focused on goals and measurable performance.
- Organized enough to manage multiple customers and repair orders.
- Honest and transparent when presenting vehicle needs.
- Professional when handling objections and difficult conversations.
- A team player who helps the entire shop succeed.
Training Requirement
The selected candidate will be required to participate in and successfully complete our Service Advisor training program as a condition of continued employment.
The training is designed to strengthen sales, communication, customer service, workflow management, and automotive service-advising skills. Candidates must be coachable, participate fully, and consistently apply the processes taught.
Preferred Experience
- Automotive Service Advisor experience is preferred.
- Retail, outside sales, account management, or other proven sales experience will be considered.
- Experience working with sales goals, KPIs, or performance-based compensation is a plus.
- Basic automotive knowledge is helpful, but sales ability, communication, organization, and character are most important.
What Success Looks Like
A successful Service Advisor at George Automotive Services:
- Presents all legitimate recommendations clearly and truthfully.
- Consistently works toward established sales goals.
- Builds lasting customer relationships.
- Follows up instead of waiting for customers to call.
- Accepts coaching and applies it.
- Takes ownership of successes and mistakes.
- Supports the technicians and Service Advisor team.
- Never sacrifices integrity to make a sale.
Schedule
- Full-time
- Monday through Friday
- No weekends
Why Join George Automotive Services?
We are an independent automotive repair company focused on professional service, strong customer relationships, continuous improvement, and growth. We provide customers with detailed vehicle inspections, clear communication, and a 3-year/36,000-mile nationwide warranty.
To apply, submit your resume and briefly explain your sales experience, the goals you were responsible for, and why you believe you would succeed in a sales-driven Service Advisor position.
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Vision insurance
Work Location: In person
Salary : $50,000 - $80,000