What are the responsibilities and job description for the Operations Key Account Manager (OKAM) - Customs Brokerage position at GEODIS?
Operations Key Account Manager (OKAM) - Customs Brokerage
Location: Philadelphia, PA; Edison, NJ or Franklin Square, NY
Who We Are:
GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.
Your role on the team:
- Monitors team productivity and assigns accounts and tasks to department personnel.
- Establishes new accounts, based upon review of POA’s and completed client information sheets, etc.
- Initiates and handles new client start up processes
- Trains individuals within teams to take responsibility of new client accounts.
- Maintains customer relationships
- Reviews daily reports to eliminate potential errors
- Resolves problems, troubleshoots
- Reviews and addresses accounting discrepancies
- Manages employees including interviewing, hiring, training, evaluation, and coaching
- Ensures assigned work group members have recorded time and attendance
- Oversees on-site technologies
- Offers support to other stations as needed
- Attends industry related seminars, conferences, etc.
- Attends periodic business review meetings
- Conducts regular communications with assigned customers
- Leads and attends periodic business review meetings
- Addresses all customer issues, concerns and requests using a strategic direction which includes a detailed communication strategy that engages Senior Management with assigned customers
- Assists with the annual growth of the assigned accounts and securing new business
- Assists in the design of contracts including scope of work development, assumption justification, operational plan development, route development and pricing for new business
- Serves as a resource to resolve customer needs including, but not limited to, transportation, shipping, rates for additional services and contract interpretation
- Establishes and maintains goals based on Key Performance Indicators (KPI) as prescribed in the client contract
- Ensures completion of account reviews
- Records all commercial activities in CRM
- Other duties as required and assigned
What you need:
- Bachelor’s degree from a 4 year college or university
- Minimum 4 to 7 years related experience and/or training or an equivalent combination of education and training
- Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
- Must be a licensed broker or proven strong operational experience in brokerage
- Ability to write reports, business correspondence, and procedure manuals
- Ability to effectively present information and respond to questions from groups of managers, customers, and co-workers
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
What you gain from joining our team: (benefits)
- Access wages early with the Rain financial wellness app.
- Free telemedical access to doctors and therapists through FirstStop Health available first day of employment!
- Health, dental, and vision insurance after 30 days of employment
- 401k match
- Paid maternity and paternity leave
- Access to career development, employee resource groups, and mentorship programs
- Employee discounts
- Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
- Free financial wellness programs
- Daycare discount program
- Opportunities to volunteer and give back to your community
- more!
Join our Team!
- Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.
OR
- Text DELIVER to 88300 to Apply1